BMC Recruitment Group are currently recruiting for a Customer Service Coordinator for their client in Newton Aycliffe.
This is an exciting time to join this family business who take pride in their strong values and are fully committed to offering their clients the best service possible.
You will be part of a well-established team who help you on your journey to success.
Being on the frontline you will demonstrate that you have a friendly outgoing personality and “love” dealing with PEOPLE. High-quality customer experience is important for this role; you’ll be dealing with telephone and email enquiries, talking to clients/suppliers and internal colleagues about their issues, answering their questions and recommending options of resolution or forwarding them to the account manager.
You will prove your ability to think quickly, solve problems and identify opportunities to enhance their customer experience. Your can-do attitude and the desire to provide outstanding service will ensure full customer satisfaction.
If you like variety where every day is potentially different and you will be juggling different tasks from one hour to the next this could be for you!
Key Benefits:
Competitive Salary £28,000 to £30,000
Full time – Permanent
Early finish on a Friday
Free fruit, snacks and water/juices
Site based
No weekend working
Regular Team events/socials
Free car parking
Career progression Responsibilities:
Dealing with telephone and email enquiries/queries
Working to deadlines
Liaising closely with and supporting the account sales managers
Data input
General administration tasks
Working closely with different departments across the company
Being proactive along with reactive Person Specification
Strong relationship builder
Excellent communicator
Well organised
Self-motivated
Able to thrive in a fast paced, rapidly changing environment
IT Literate
Able to work cross functionally with people at all levels in the business
Flexible to change depending on the needs of the business If you are ready for a new challenge and would like the opportunity to join a company that values their staff as well as their clients, email me (url removed) or apply online today