Overview
To provide comprehensive and high quality administration support to the Community Co-ordination Centre based at Rochford Hospital. This call centre environment fields calls and queries across a range of physical health services in South East Essex liaising with professionals both internally and externally to EPUT to ensure we communicate and provide our patients with the right care at the right time.
Responsibilities
* Coordinate information, referrals and/or queries coming into the organisation for those with physical health problems.
* Work with professionals (nurses, doctors, therapists and social care staff) and patients/relatives, using excellent communication and initiative.
* Operate within a central call centre to ensure timely and accurate information flow.
* Participate in a range of shift patterns, including early/late duties, weekends and bank holidays, as part of a 7-day service (08:00–21:00).
* Receive training provided by the organisation, regardless of prior experience.
Qualifications / Experience
* Previous experience within a health environment is desirable but not essential.
* Experience in a call centre environment would be advantageous.
* Excellent communication skills and the ability to work on your own initiative.
Benefits
* Season Ticket Loans
* NHS discounts for staff
* Excellent Training facilities and opportunities
* Buying and Selling annual leave scheme
* Opportunity to work bank shifts and expand knowledge and experience in other areas
* Salary Sacrifice schemes including lease cars and Cycle to Work
* Day One Flexible Employer
Staff Bank
Join our Staff Bank. Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. All permanent staff are automatically enrolled onto the staff bank; however, you are not required to work additional shifts unless you wish to. If joining the Trust in a fixed-term role, indicate on New Starter paperwork that you wish to join the staff bank.
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