Housing Manager - Mid Market Rent
Glasgow with possible travel throughout Scotland
Permanent, Full Time (37.5 hpw)
Salary £32,000 pa plus great benefits including Health Cash Plan
About the Role
This is a great job opportunity for an experienced Mid-Market Housing Manager to join Home Group's housing team. As our Housing Manager, you'll be the face-to-face customer support to our communities, delivering excellent services and engaging with our estates to improve local neighborhoods.
Responsibilities
* Engage with customers and proactively manage estates, arrears, voids, and anti-social behavior.
* Respond to customer queries and complaints, ensuring KPI achievement.
* Manage casework involving the First Tier Tribunal, liaising with solicitors.
* Coordinate with partners, stakeholders, and local authorities.
* Conduct estate inspections, safety checks, and engage with contractors.
* Support factored owners and occasionally assist our Factored Housing Manager.
About You
* Experience in housing management, housing law, and universal credit.
* Letting Agent Qualification with at least one year's experience.
* Organized, proactive, and customer-focused with resilience to challenges.
* Confident in working with external stakeholders.
Team and Working Environment
Join Wendy and the MMR team, a passionate and supportive group working primarily in Glasgow's community patches with some flexibility for remote work and working hours.
Benefits
* 34 days leave, increasing to 39, with options to buy more and time off for volunteering.
* Health cash plan, high street discounts, and career development opportunities.
* Supportive work environment and focus on wellbeing.
To apply, click 'APPLY NOW' for the detailed job description and application process. We encourage early applications as roles may close sooner.
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