Your newpany
We are recruiting for a housing association based in Blackpool, they are looking to recruit a full time and a part time member of staff to support their repairs team.
Your new role
This role/s will be supporting the repairs team taking inbound calls from tenants who are looking to book in any repairs required or if they have any issues to report. You will triage and callsing in and forward to the relevant teams when required or you will b able to support with booking repairs in to bepleted.
These roles are full time office based, there is no option for hybrid working. The full time role would be 35 hours per week working on a rota basis Monday - Friday between the hours of 8am - 5pm. The part time role would be hours per week, working Monday and Tuesday all day and Wednesday morning.
What you'll need to succeed
It is essential the successful candidate/s has worked within a call centre environment and you will be confident dealing with inbound calls. You will be a goodmunicator who can be empathetic and you will at times be dealing with vulnerable customers. Ideally you will have some knowledge of housing/repairs but this is not essential.
What you'll get in return
You will receive apetitve rate of pay and you will receive on the job training.