Job Description West Midlands Police Case Management Unit supports operational officers and investigation teams to bring offenders to justice. The unit also works with partner agencies to protect the public and achieve positive outcomes for victims and witnesses The Role We are looking for an enthusiastic, proactive and highly motivated person to support our daily remand court case review process; prepare postal charges on behalf of officers and police staff members; and support the flow of information between Crown Prosecutors and investigation officers. The successful candidate will also provide administrative support to colleagues working within His Majesty’s Courts and Tribunals Service and the wider justice system. The postholder must be able to dynamically assess, prioritise and process their workloads while subject to the pressure of time-critical court deadlines. The postholder will also be required to access and utilise a variety of computer systems and applications to discharge their duties. Successful candidates will be required to support the following tasks: Review the quality of Digital Remand files, Anticipated Guilty Plea cases and Anticipated Not Guilty Plea matters Update and maintain case file allocation spread-sheets Ensure cases are correctly entered onto the court computer system (i.e. Common Platform) Review and allocate Case Action Plans Conduct PNC checks and upload previous convictions into the police case file application (i.e. Connect) Review and despatch Postal Charge Requisitions Essential Skills The post holder should be resilient, flexible and adaptable to change Possess experience working in a customer focused environment Be able to deal with competing demands in time critical situations Possess the ability to develop strong and positive working relationships with colleagues, stakeholders and service users Possess influencing and decision-making skills Be IT literate (including the use of MS Office products and experience using bespoke computer systems) Able to problem solve within a team environment Desirable Skills Previous experience in the use of operational policing computer applications and communication systems such as CONNECT, PNC and COMMON PLATFORM would be advantageous. Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold. Hours: The hours of work are 36.5hrs a week at times agreed by management Monday to Friday. Duties may vary according to local operational needs. Location: Wednesfiled Police Station - Successful candidates will be required to work from their bases station and may be asked to work from other locations across the local policing area. A laptop will be provided to enable agile working. Vetting: Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process. Medical: Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test. Interviews: Interview dates to be confirmed. Contact: For further details, please contact Mark Cockayne or Robert Simpson (Western CMU Team Leaders) by email or telephone at: mark.cockayne@westmidlands.police.uk TEL: 101 Extension 872 3021 or Robert.simpson@westmidlands.police.uk TEL: 101 Extension 872 3059 West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview. It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants. “Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities”. By choosing to join West Midlands Police you will receive an enhanced benefits package including: Fair remuneration with progression opportunities, and access to a very competitive pension scheme Enhanced annual leave in additional to public holiday entitlements Discounts across travel, parking, daily costs of living and leisure activities A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs About Us West Midlands Police is the second largest police force in the country, covering an area of 348 square miles and serving a population of almost 2.8 million. The region sits at the very heart of the country and covers the three major centres of Birmingham, Coventry and Wolverhampton. It also includes the busy and thriving districts of Sandwell, Walsall, Solihull and Dudley. Leisure, retail and conference amenities, together with Premiership and Championship football teams, attract millions of visitors annually. The West Midlands is an area rich in diversity, with 18 per cent of its population from ethnic minority backgrounds. An average of 170,000 motorists travel through the region daily, making its motorways some of the busiest in Europe. Against this backdrop, the force deals with more than 2,000 emergency calls for help every day, as well as patrolling the streets and responding to incidents 24-hours-a-day, seven days a week.