Operations Manager Kent and Surrounding Areas Salary: £43,000£46,000 per annum (dependent on experience) Additional Benefits: Mileage reimbursement, company car, phone, laptop Bonus: Ad hoc bonus and commission scheme Hours: Monday to Friday (day shifts) with flexibility for night site visits Location: Kent (South) and surrounding areas Our client is a forward-thinking FM company with a strong focus on diversity and inclusion, led by a female-majority board. They provide high-quality security, cleaning, and concierge services across sectors including education, student accommodation, healthcare, corporate estates, logistics, social housing, utilities, and shopping centres. Role Overview: As Operations Manager, you will oversee the day-to-day operations of corporate contracts and accounts across multiple sites. Working remotely and on-site, you will ensure high service standards, support staff, and drive continuous improvement across the portfolio. Key Responsibilities: * Lead and manage multi-site operations, ensuring policies, procedures, and service standards are met * Build and maintain strong client relationships, holding regular meetings and proactively resolving issues * Support and develop frontline teams through site visits, 1:2:1s, training, and appraisals * Identify opportunities to grow the business with existing and new clients * Ensure accurate documentation, reporting, rostering, and budget management * Participate in the Duty Manager rota, including out-of-hours responsibilities Requirements: * Proven experience managing multiple sites in the security or FM industry * Excellent communication, interpersonal, and leadership skills * Detail-oriented, results-driven, and people-focused * Strong understanding of security services, operations, and client management * Comfortable working in a dynamic environment, driving continuous improvement and change Why Join: * Be part of a supportive, inclusive company culture * Competitive salary with benefits and bonus opportunities * Opportunities to develop professionally and make a real impact City Group is committed to equal opportunities and welcomes applications from candidates of all backgrounds