Job Description
About Us
Midwich is a forward-thinking AIM listed organisation, whose international growth projection is both exciting and demanding. Our partners are world leading brands including Samsung, LG, Philips and Panasonic to name a few and they demand effective marketing that delivers results through sales.
Part of Midwich’s future strategy is to continue its successful buy and grow activities, which have traditionally been led by the Group Managing Director.
As one of the leading AV/IT distribution Companies in the UK, we offer a range of exciting career paths in Sales, Business Management, Finance, Marketing and Logistics to name but a few.
About the Role
Are you passionate about delivering excellent customer service and solving technical challenges?
We’re looking for an enthusiastic IT First Line Support to join our busy and supportive IT team. This is a fast-paced, hands on role where you’ll be the first point of contact for colleagues across the business, providing essential support and ensuring a seamless user experience.
If you enjoy helping people, have strong problem solving skills, and thrive in a collaborative environment, we’d love to hear from you.
What you will be doing in this role
•Manage and triage incoming support tickets and calls.
•Provide first-line fixes (e.g., password resets, common issue resolution, FAQs).
•Ensure tickets are responded to within agreed SLAs.
•Assign tickets to the correct resolver group when further escalation is needed.
•Coordinate collection and delivery of user hardware for starters, leavers, and movers.
•Contribute ideas to improve processes and enhance our service delivery.
•Create self-help guides and user resources to support self service.
•Work closely with the IT Service Desk Team Lead and wider IT team to ensure consistent, high-quality support.
What you will bring to the role
•A working knowledge of Microsoft Office 365 and related applications
•A passion for solving IT queries.
•IT Support experience.
•Excellent verbal and written communication.
•Strong organisational skills and ability to multi-task.
•Active listening and a customer-first mindset.
•Ability to work under your own initiative.
•Proven track record of delivering great customer service.
•Team-focused attitude.
Why you should work here
•Contributory Pension Scheme
•Private Health Care
•Permanent Health Scheme
•Life Cover
•Profit Related Pay
•Paid Sickness Leave
•Staff Purchase Scheme
•Discounts from Local Businesses (dependant on location)
•Recruitment Finders Fee
•Employee Assistance Programme (EAP)
•Reduced Gym Membership (dependant on location)
•Cycle to Work Scheme
•Free Car Parking
•Shares Programme
Midwich Group is an equal opportunity employer and welcomes applicants from all backgrounds. If you meet the qualifications and are interested in this opportunity, please submit your CV and cover letter for consideration.
Please quote "IT First Line" when applying for this position.
Closing Date 31st March 2026