The role will be office based and split between two locations in Henley-on-Thames and Chelmsford in Essex. The hired candidate will spend some of the week at the businesses head office in Henley and then the remaining part of the week client side in Chelmsford. This permanent Business Analyst role will require someone with strong skills in documenting change requests / specifications from the customer, via the internal development team and back again. This person will need to have excellent communication skills for handling both technical and non-technical personnel.
Key day to day duties for the role will be:
Documenting change requests / specifications
Account management
Dealing with development teams to make sure the customers requirements are met
Solution creation
Working in JIRA
Providing client training
Running reports
Testing changes
The business is seeking candidates with the following demonstrable experience:
Holds a background working as a Business Analyst / Reporting Analyst / Technical Support or a position involving creating & documenting change requests / specifications
A background working within an IT business
Technical support knowledge would be advantageous
Able to demonstrate previous experience documenting change requests / specifications
Must have strong experience working with JIRA
Excellent communication skills, highly presentable and comfortable in a client facing role where required
Able to communicate effectively with technical & non-technical personnel
Ability to commit to a permanent role office based splitting the week between locations of Henley-on-Thames and Chelmsford
The role is a Monday to Friday position with hours of 8:30am to 5:00pm and the business are ideally seeking to pay a salary of between £40,000 to £55,000 per annum and other aspects to note:
x21 days holiday + bank holidays
After each year of service, gaining x1 more days holiday up to a maximum of x25 days holiday
Pension scheme
Healthcare scheme
If this role sounds a great fit for you, please apply and we look forward to speaking with you soon.