Job Summary
Administration and reception at Fertility Fusion. Provide administrative and clerical/reception support to the Administration Team.
Job Responsibilities
* Provide confidential administrative and clerical services to the Fertility Fusion team.
* Cover general reception duties including booking patients in and out of clinics, arranging follow‑up appointments, and coding outcomes.
* Pull, prepare and file notes for clinics.
* Ensure all patient details are correct, checking the central SPINE and updating as necessary.
* Register new patients and allocate appropriate appointments; manage cancellations and re‑booking per patient choice.
* Maintain confidentiality in line with GDPR and HFEA regulations.
* Provide flexible cover for colleagues during annual leave and sickness.
Person Specification
Essential
* Good standard of education including 5 GCSEs or equivalent.
* ECDL or equivalent knowledge and experience.
* Previous admin experience within NHS.
* Experience of working with the public.
* Experience of using Patient Centre (CSC), Electronic Patient Record (EPR) Central spine, Choose & Book (CAB).
* Experience of office procedure.
* Previous experience working within a multi‑disciplinary team.
* Well developed organisational skills with ability to prioritise workload.
* Excellent verbal communication and telephone manner.
* Ability to work using own initiative and take direction.
* Well developed interpersonal skills to enable working autonomously and as part of a team.
* Trust systems knowledge.
* High level of understanding of office skills.
* Data Protection Act, GDPR and patient confidentiality knowledge.
* Freedom of information understanding.
Desirable
* 3‑5 years experience within NHS.
* Previous knowledge of working within a clinic setting.
* IT skills.
* Commitment to CPD.
* Clear vision of role.
* Willing to adopt a flexible approach to working hours including evenings.
* Calm under pressure.
* Willingness to meet performance criteria and professional development.
* Speak English to an appropriate standard relevant to the role.
Job Details
* Date posted: 28 October 2025
* Pay scheme: Agenda for change
* Band: 2
* Salary: £24,465 per annum (pro rata)
* Contract: Permanent
* Working pattern: Part‑time
* Reference number: 302‑25‑7503585S
* Job locations: Wrightington Hospital, Hall Lane, Appley Bridge, Wigan, WN6 9EP.
Disclosures & Sponsorship
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check. Applications from job seekers requiring Skilled Worker sponsorship are welcome and will be considered alongside all other applications. Guidance can be found on the UK Visas and Immigration website.
Employer Details
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
Wrightington Hospital, Hall Lane, Appley Bridge, Wigan, WN6 9EP
Website: www.wwl.nhs.uk
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