Description Location: This is an office-based role in Preston, PR1 3NU (Mon-Fri 9-5pm) Salary: Starting salary £27,642 rising to £29,407 (upon successful completion of 9-month probationary period review) Who We Are Fedcap is a not-for-profit organisation committed to improving people’s economic wellbeing. Delivering a range of employability programmes and services, we passionately believe that good work is part of a healthy life. In the past five years, we’ve supported more than 35,000 people across the UK back into work, helping families get out of poverty and improving their quality of life. We’re part of The Fedcap Group, a pioneering US-charity formed in 1935. Your Role As an Employment Adviser, you’ll help change people’s lives by supporting them into sustainable employment. You’ll deliver high-quality, personalised support to people who are long-term unemployed and participate in the Department for Work and Pensions’ Restart Scheme. Committed to providing an excellent service to every customer, your role will involve carefully assessing individual needs, creating tailored action plans and CVs, and offering a range of support, from skills development to job search assistance. While you’ll have targets designed to support positive outcomes, you’ll also be supported in your role and will be encouraged to innovate and develop networks. Some of your customers may have complex needs and you might work with specialised services to support them. Your Responsibilities Ensuring your personal performance targets and Key Performance Indicators (including quality and compliance levels) are met. Managing a caseload of customers, holding initial appointments, and producing SMART action plans to ensure appropriate and effective activity is undertaken by all customers according to their level of job readiness. Producing CVs and other documentation required by the customer to support them to apply for work. Addressing customers’ personal barriers to employment and supporting them through a structured pathway of activities. Providing challenge, advice, and guidance where appropriate to develop customers’ capability in the recruitment process, ensuring they have the necessary skills and confidence to secure employment. Identifying, structuring, and recommending wellbeing and training solutions, working in close consultation with your team to meet the specific needs of participants and employers. Your Skills and Experience Able to embrace our company values which are Kindness, Respect, Integrity, and Innovation. You will have proven experience of working in a target-driven environment. You’ll have high levels of attention to detail and accuracy to maintain customer records – experience of working with Microsoft 365 is a requirement, and CRM solutions will be an advantage. Proven ability to build rapport, understand, and empower individuals from diverse backgrounds, including those with complex needs which may include substance misuse and/or mental health related challenges. You’ll be confident in coaching, motivating, and questioning your customers to get a thorough understanding of their needs, while being an excellent listener. You’ll have a high level of emotional intelligence. You’ll be skilled at CV writing, being able to highlight your customers’ key experiences and strengths. You’ll possess strong organisational and time-management skills, with the ability to manage a varied caseload and meet deadlines. Here’s what makes Fedcap a Rewarding Career We’re a mission-led organisation with social value at our core. We’ve been trusted for nearly a century to help people with health conditions and disabilities thrive through work. We’re a Disability Confident Leader and proud to be part of a partnership that reflects the communities we serve. You’ll make a real impact: Every success story you help write will be felt in homes, workplaces, and communities across the county. You’ll work locally: Embedded in the places you know— towns, villages, and rural communities. You’ll grow: With access to training, reflective practice, and a national network of likeminded colleagues. You’ll be supported: We believe in team working, wellbeing check-ins, and manageable caseloads. You’ll be part of something bigger: From mental health awareness to inclusive recruitment and sustainable employment, your work contributes to broader change. At Fedcap, we’re proud to offer a comprehensive and rewarding benefits package designed to support your wellbeing, development and work-life balance: 33 days’ annual leave (including bank holidays) with the option to buy or sell additional days £500 annual benefits scheme to spend at over 900 retailers Cycle to Work scheme open all year round Pension scheme with up to 5% employer match Free life assurance worth 4x your salary Health & wellbeing support, including access to our 24/7 Employee Assistance Programme for you and your family Digital gym, mindfulness resources, virtual GP and more Additional Information Equity, Diversity & Inclusion Fedcap Employment is committed to equal opportunities throughout recruitment and selection, in line with our Equity, Diversity and Inclusion policy and the Equality Act 2010. As a Disability Confident Leader, we actively welcome applications from disabled people and will support reasonable adjustments where needed. We are also proud to support the Armed Forces Covenant, encouraging applications from veterans, reservists, and military families. INDHP