We’re seeking an experienced and motivated Reception Manager who has to lead the front-of-house and reception team in Eastleigh. You’ll play a key role in ensuring every visitor and patient receives a warm, professional, and efficient service. The ideal candidate will be highly organised, confident managing a team, and passionate about delivering excellent customer care and has exposure to a clinical environment or fast paced environment delivering a first-class service.
Salary: Up to £35,000 per year
Hours: Full-time
Location: Eastleigh
What you’ll do
Lead and support the reception and patient administration team, ensuring a smooth and professional experience for all patients and visitors.
Manage reception rotas, performance, and training, fostering a positive and supportive team culture.
Oversee reception desks across multiple areas, ensuring consistent service standards are met.
Ensure all visitors are greeted promptly and courteously, maintaining a welcoming atmosphere at all times.
Maintain accurate patient administration systems, including appointment bookings, referrals, and records.
Handle incoming and outgoing communications, including calls, emails, and correspondence, efficiently and professionally.
Monitor and manage waiting lists, ensuring accuracy and identifying opportunities to improve efficiency.
Assist with basic financial and administrative tasks as required.
Uphold security procedures, including issuing and monitoring visitor badges and maintaining visitor logs.
Support continuous improvement across reception operations and contribute to developing best practice processes. Benefits
25 days annual leave plus 8 Bank Holidays
Company pension scheme
Employee discount
Private medical insurance
Supportive and friendly working environment
Opportunities for professional growth and development If this sounds like your next opportunity, we’d love to hear from you — apply today