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2 days ago Be among the first 25 applicants
Join to apply for the Veterinary Receptionist role at Medivet
Calling all animal lovers! Do you love spending time with animals as much as you do with customers?
This is an opportunity to make a real difference to every pet and every client — you will be the first face they see. As well as managing the reception area and ensuring a warm welcome, you'll handle payments, process repeat prescriptions, and manage appointments.
You’ll need to be organized, friendly, calm in emergencies, with excellent customer service skills and a genuine love of animals.
This is a part-time role for 20 hours a week: Monday 08:00 - 13:00, Wednesday 13:30 - 18:30, Thursday 08:00 - 13:00, and Friday 12:00 - 18:30, based at our Merthyr Tydfil practice.
If this sounds like you, click Apply — our friendly team looks forward to meeting you!
Key Benefits
* Health cash plan from day one (covering dental, physio, optical) with 24/7 Private GP Service.
* Life Assurance 3 x salary.
* Access to 24-hour counselling by phone or in person.
* 5 weeks’ annual leave plus Bank Holidays, rising to 6 weeks with service.
* An additional ‘Day for You’, a paid day off to use as you wish.
* Interest-free Season Ticket Loan.
* Cycle to Work scheme.
* Discounts on Medivet products and services.
Role Responsibilities
At Medivet, exceptional care is fundamental — for our patients, clients, and colleagues. We aim to positively impact every interaction.
* Ensure the practice is ready for opening and closing, managing tills, card machines, alarms, voicemail, and systems.
* Assess emergency appointments, contacting clients to reschedule if necessary.
* Manage the practice diary to optimize appointment availability and skillset matching.
* Ensure online appointment slots are available for booking.
* Greet clients, update records, and carry out reception duties.
* Process repeat prescription requests.
* Promote the Medivet Healthcare Plan and assist clients with sign-up procedures.
* Keep online practice information current, including hours and staff details.
Skills and Experience
* Excellent client-facing and reception skills.
* Experience working in a team and building positive relationships.
* Strong client care skills, remaining calm under pressure and diplomatic when needed.
* Ability to prioritize tasks and manage own workload.
* Good numeracy skills for handling payments and cashing up.
* Experience with online appointment booking systems.
* Strong administrative skills and responsibility.
* Trustworthy and responsible.
Desirable Skills
* Previous veterinary receptionist experience.
* Experience with social media and website content management.
About Us
Medivet is a leading veterinary care provider across the UK, including 24-hour centres and referral practices. We also have a growing presence in France, Germany, and Spain. We support a large, connected community of colleagues dedicated to providing exceptional care. Being part of Medivet means working in a forward-thinking, caring environment with top-tier equipment and treatment options. Join us and be part of our exciting future.
Additional Details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Healthcare Provider
* Industries: Veterinary Services
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