Season is a modern cookware retailer that equips and inspires people to create amazing food and drink at home. We’re hiring a high-standards Store Manager to run our West Hampstead shop day-to-day and protect a signature customer experience: warm, smart, and genuinely helpful.
This is not a massive shop. You’ll be the person creating exceptional customer experiences, with a support team member handling stock, web orders, packing and admin. If you like owning results - converting great conversations into sales, making judgement calls, coaching daily, and making standards stick - you’ll love it.
What you’ll actually do
Customer experience (the main thing)
* Lead every customer interaction: warm welcome, great questions and thoughtful recommendations.
* Keep the shop feeling warm, calm and brilliantly run even on the hectic days.
Team leadership
* Coach daily: clear expectations, fast feedback, and consistent standards.
* Develop your team: turn “good” into “great” through simple routines and accountability.
Operations
* Use a few simple KPIs to improve week by week.
This role is for you if…
* You’ve led a retail or hospitality team and you like being accountable for outcomes.
* You naturally coach - you enjoy raising performance without drama.
* You’re organised, and decisive when you’re the person in charge.
* You like food, and you enjoy helping people feel more capable.
This role is not for you if…
* You want a big team around you all day.
* You prefer minimal responsibility/autonomy.
What you get
* Real autonomy in a high-standards environment
* A role where good judgement and strong leadership actually matter
* You'll be coached one-to-one to realise your full potential
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