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Splash Venue Manager
Department: Ents & Leisure
Employment Type: Permanent - Full Time
Location: Skegness
Reporting To: Vincent Harley
Description
Are you ready to lead one of the UK's largest and most exciting swimming pool complexes?
Are you a natural leader with a passion for people, fun, and fast-paced environments? Do you thrive on creating unforgettable experiences and keeping the good vibes flowing? If so, we've got just the role for you!
We're looking for an inspiring, guest-focused leader to manage our iconic Splash venue, the beating heart of our resort experience. Someone to take the helm and lead the daily operations of one of our most exciting venues on resort. This is your chance to make a splash (literally!) while running a buzzing, guest-focused hub that's full of energy, laughter, and life.
Fresh from a major refurbishment in 2024, our state-of-the-art pool complex features indoor and outdoor rapids, high-thrill flumes, a variety of slides, and an array of incredible aquatic attractions designed for both family fun and adult-only events. With the capacity to welcome over 1,000 guests at a time, Splash is one of our most loved and visited destinations, and we're looking for someone to take it to the next level.
What You'll Be Doing
Leading from the front - You'll be right there with your team and our guests, creating a warm, welcoming, and safe environment where fun is the name of the game.
Owning your venue - From team performance to the guest experience, you're in charge of keeping things running smoothly every day.
Creating memorable moments - From overseeing general swim operations to coordinating unforgettable pool parties, your role is vital in making sure every guest leaves with a smile and turn great service into amazing experiences our guests won't forget.
Thinking smart - You'll keep a close eye on the numbers (P&L, NPS, payroll) and take action to keep your venue on track and thriving.
Planning ahead - From rotas to resource planning, you'll make sure your team is in the right place at the right time, ready to deliver.
Inspiring your crew - Coaching, developing, and celebrating success - you'll bring out the best in your team and build a culture where everyone shines.
Collaborating resort-wide - Working with other teams and leaders across Butlin's to make sure our guests have an amazing time, every time
What We're Looking For
NPLQ (National Pool Lifeguard Qualification)
Previous experience leading a venue
A natural people person who loves leading by example
Commercially savvy - you understand how to balance great service with strong business performance
Super organised - rotas, team planning, and guest volumes are your jam
A confident communicator who thrives in a team environment
Someone who's not afraid to roll up their sleeves and get stuck in
About Us
At Butlin's, we've been creating unforgettable memories since 1936. We're proud of our heritage, but we're even more excited about our future. If you have a passion for people, high standards, and the drive to shape one of the UK's top staycation experiences, we want to hear from you.
If you're ready to jump into a role where no two days are the same, where your energy is contagious, and your leadership makes a difference, we want to hear from you!So... ready to make a splash with us?
Apply now and be part of something truly special at Butlin's!
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