Join to apply for the Revenue Protection Officer role at TieTalent.
About The Role
Right across infrastructure, there is a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Energy, we’re enabling the energy essential to support our lives. We provide an end‑to‑end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team; you’ll join the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored. Want to come and be a part of it?
What will you be doing?
* You’ll investigate, detect, and prevent gas and electricity theft in residential and commercial properties.
* You’ll be responsible for making sure installations are made safe and will work with the supplier to agree what further action is to be taken.
* You’ll collect evidence and provide information to the client to decide next steps.
* You’ll be involved in debt recovery work; this may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply.
* You’ll maintain strong customer service, professionalism and integrity, remaining calm in confronting situations.
* Previous experience as a Revenue Protection Officer or in conflict management is useful but not essential; a positive, proactive, solution-oriented mindset is required. If joining on a non-technical or single fuel basis, you’ll be upskilled by the company to become a qualified dual fuel engineer with full training on revenue protection and conflict management.
What you’ll bring
* Valid UK driving licence – you must have a full UK licence and have fewer than 6 points.
* Strong customer service background with the ability to remain calm and professional in challenging situations.
What’s in it for you?
* Salary: Non-technical £26,984 per annum; Single fuel – £35,301 per annum for full time roles; Single fuel (3 phase/CT) £40,492 per annum for full time roles.
* Dual Fuel - £40,974 plus £2k attendance and safety bonus per annum for full time roles; Dual Fuel (3 phase/CT) - £42,025 plus £2k attendance and safety bonus per annum for full time roles.
* Matched or contributory pension scheme
* Online GP service, 24 hours a day, 365 days a year
* Employee assistance programme
* My Rewards portal, access to 1000s of retail discounts
* Life assurance
* Cycle to work, salary finance and give as you earn schemes
* Enhanced maternity, paternity leave and adoption leave
* Reward and recognition scheme
* Company van/vehicle and fuel card for business use
* Discretionary bonus scheme
* 22 days annual leave plus bank holidays
* Recommend a friend get rewarded for introducing people to us
* Standby / Overtime / Call out
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
About the Company
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