Stock Assistant you will assist with stock processes for the business and support the wider Sales team. You will assist with and monitor in-going and out-going stock, plan deliveries and seasonal changes to the stockroom as well as perform stock takes and investigate discrepancies. You will communicate and escalate any stock issues or concerns to the management team.
Key Responsibilities of the role
* At Christian Louboutin, customer service can also be internal. We expect our stock team to deliver the best service to their main direct customer: sales team members will be able to deliver perfect client service only with the greatest support of the stock team.
* Ensuring goods are received accurately, and inter-store transfers are processed correctly in a timely manner.
* Meticulous and timely management of faulty/returned stock within the concession/boutique, escalating issues or concerns, where necessary.
* Entering inputs and outputs in the stock control software Y2 ensuring on-going optimization of the stock and availability of the goods.
* Organizing the storage space in order to have the best accessibility to the products.
* Carrying out weekly consolidations requested by hierarchy, proceed end of season stock clearance in collaboration with the Regional Stock Coordinator.
* Supporting Stock Controller by following stock levels and informing key people if there is the necessity to reorder goods in order to avoid sold out.
* Managing replenishment of goods and marketing tools alongside Stock Manager and cash team where appropriate.
* Proactive in giving new and relevant propositions for stock optimization in order to avoid overstocking and sold out.
* Supporting the Stock Controller and/or Concession/Boutique Manager when managing emergency situations (delays in deliveries, breakage, saturation, transfers…).
* Preparing and carrying out precise and rigorous fiscal and rotating inventories.
* Assist with all receiving/shipping and inventory related paperwork
* Opening of the boutique/concession with security according to the needs and delivery schedules.
* Work closely with the business on company calendar to forward plan for external events and seasonal changes in the business.
Your stock control remit includes online retail, the following responsibilities should also be noted:
* Manage and perform a weekly cycle count for stock within the online loan location, ensuring accurate stock levels and maintaining returns within the allocated time given.
* Assist and support the retail team with ongoing training and operational awareness for the online business, returned items through online, processing of stock through Y2 and photo studio loans.
* Build strong professional relationships with our host store to facilitate the online business, and develop those relationships to impact stock control within the business.
* Meticulous and timely management of all stock being sold through the online business, ensuring all stock is physically checked and quality controlled before leaving the department.
* Motivate staff to achieve the highest possible standards in the stockroom and commit to promoting best practice within the company.
* Work effectively and perform multiple tasks to a high standard to cover both online role and current duties.
* Manage and review returns from online, physically checking all stock is in a sellable condition before being processing back into Y2.
Skills and Requirements
In order to deliver the main responsibilities of the role, you will need the following skills:
Technical skills:
* Proven experience in a retail company; a plus if it is in luxury or service environment.
* Proven experience in stock handling
* Proficient in Microsoft Outlook and Excel
* Knowledge of logistic software or at least adaptable quickly to new systems/processes.
* Physical ability to stand for extended periods, and to move and handle boxes of merchandise throughout the store, which entails heavy lifting, and perform all functions as set forth above
* Rigor and organization with a strong service orientation.
* Excellent attention to detail, in order to support the needs of the business and to provide a polished and professional service.
* Motivated and committed with a ‘can do’ positive attitude.
* Able to meet the demands of a busy boutique/concession with high energy levels and determination.
* Proactive, dynamic and have a willingness to learn and develop.
* Must be comfortable with change and willing to adapt as required to the needs of the business.
* Must be punctual and reliable, able to perform tasks within the required time-frames.
* Must adhere to Company policies and procedures at all times and act with a sense of corporate responsibility, representing the brand appropriately at all times, including on social media.
* Brand awareness – commitment to Christian Louboutin as a brand and technical knowledge which is utilized in stock control to identify faulty product or potential issues
* Problem solving – ability to use their knowledge to make good, clear decisions about stock control. Ability to confidently deal with issues surrounding deliveries, transfers, stock takes and events
* Reporting and administration – strong administrative skills, ability to complete weekly stock reports to management accurately and meet deadlines
* Open-minded to diversity internally and externally – ready to work with different people with respect and without bias.
* Team player – able to collaborate with positivity, open-minded and fun.
Company and Values
As a company, we are dedicated to fostering the learning and development of every team member. Our commitment lies in cultivating internal talent, and we actively collaborate to deliver a personalised training experience that aligns with individual strengths, motivations, and areas for growth.
Our Business
Christian Louboutin opened his first boutique in Paris in 1992. An artist and craftsman with a true passion for shoes, his designs are unique and instantly recognizable, thanks in part to their signature and now trademarked red lacquered soles. The collections for both men and women combine wit, glamour, elegance and technical proficiency. The brand has expanded globally with numerous boutiques.
Our people are at the heart of our brand. We celebrate individuality and allow the freedom to have responsibility, autonomy and creativity within your role. Our colleagues share a passion and dedication to our Brand and its continued success.
Our Values
We are down to earth – we stand with authenticity, integrity and respect.
We have passion – we drive the business with agility and care and we are committed to excellence.
We have happiness in all that we do – as a team player, we collaborate with positivity, open-mindedness and fun.
We work with inspiration – we envision the future with confidence, creativity and freedom.
If the shoe fits, walk with us
Diversity, Equity, and Inclusion
The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values. If you share these values, please join us.
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