Salary: £25,000 - 32,000 per year Requirements: Minimum 2 years experience within an IT support or service desk environment Minimum 2 years customer service experience Strong customer service and communication skills Professional and confident telephone manner Good troubleshooting and analytical skills Strong organisational and time management abilities Ability to manage multiple support requests simultaneously Positive, team-oriented approach Willingness to learn and develop new technical skills Experience supporting most of the following: Windows 10/11, Microsoft 365, Active Directory / Entra ID, SharePoint, VoIP systems, mobile device setup and support, basic networking, macOS, printers and desktop hardware Exposure to server, virtualisation, or infrastructure technologies would be beneficial but is not essential Ability to commute to Edinburgh or relocate before starting Full UK driving licence essential Responsibilities: Act as the first point of contact for IT support queries Log, manage, and update support tickets through the ticketing system Troubleshoot issues relating to desktops, laptops, Microsoft 365, printers, networking, and user accounts Provide regular updates to customers regarding ticket progress Escalate more complex technical issues where required Work closely with colleagues to maintain service levels and response times Assist with maintaining internal technical documentation Identify recurring technical issues and highlight potential improvements Technologies: Active Directory Hardware Support macOS Microsoft 365 Mobile SharePoint Windows Office 365 More: We are a growing IT services provider recruiting for a friendly and motivated 1st Line Support Engineer to join our support team in Edinburgh. This is a permanent, full-time, office-based role working Monday to Friday, with onsite working and strong career progression potential. We offer a supportive and collaborative working environment, ongoing training and development, exposure to a wide range of technologies and client environments, and a competitive benefits package including company pension, company events, free on-site parking, and sick pay. last updated 24 week of 2026