Job Description
This is a multi-skilled role incorporating both Front Office and Food and Beverage Duties in line with the business demands
As our next Reception Team Member, you…
Have the ability to multi-task and have a can-do attitude in this exciting fast-paced environment.
Flexible and always ready to assist at any stage of the guests’ stay, from check-in to check-out and everything in between.
This may include working in the Food and Beverage outlets including Breakfast, Bar, Night and supporting the Reservations and Back Office Teams when needed.
As a passionate individual, you will be dedicated to continuously improving the quality of the hotel's services.
A little more information:
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
Our hotel offers 141 rooms, meeting rooms, gym, sauna, steam room and food & beverage facilities
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
If you feel you are the right candidate for the role as our Reception Team Member, please click ‘apply’ now! We’d love to hear from you!
Qualifications
Your experience and skills include:
* Service-focused personality is essential
* Proven customer service experience in a hospitality or similar fast-paced environment
* Excellent communication and interpersonal skills with the ability to engage guests professionally
* Proficiency with hotel management systems and general IT literacy
* Flexibility and adaptability to work across multiple departments (Front Office, Food and Beverage, Reservations)
* Strong problem-solving abilities and a proactive can-do attitude
* Ability to remain calm and organised when managing multiple tasks simultaneously
* Attention to detail and commitment to maintaining high standards of service
* Team player mentality with the ability to collaborate effectively with colleagues
* Fluency in English (as mentioned, this is essential for guest interaction)
* Professional appearance and demeanour befitting a hotel reception environment
* Previous experience using Opera Cloud
Additional Information
One more thing…
By working at the Novotel Glasgow you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.