Receptionist/Clerical Assistant
Band 2
07.50 Hours per week
Fixed term 6 months Contract
An exciting opportunity has arisen for an efficient, experienced and well organised receptionist to join the our busy fracture clinic in the Trauma and Orthopaedic Outpatient Department.
Applicants should have previous administrative experience, be well organised and have the ability to prioritise workload as well as the ability to work independently and as part of a team. Excellent written and verbal communication skills are essential with the ability to process and generate routine correspondence.
Main duties of the job
To provide an efficient high quality reception service to all patients and visitors to the Orthopaedic Fracture Clinics and general clerical / reception duties as requested for outpatient services.
Working for our organisation
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Detailed job description and main responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Person specification
EDUCATION
Essential criteria
1. GCSE pass in English Language & Maths, or equivalent A – C
Desirable criteria
2. Qualification in basic computer skills
Skills and Experience
Essential criteria
3. Previous experience of working within the NHS
4. Experience in the use of patient record systems
5. Competent in general office skills including filing/photocopying/scanning
Desirable criteria
6. Work in customer care, dealing with the public
Knowledge & Training
Essential criteria
7. Competent in use of Microsoft Word and Outlook
8. Willing to undertake any further training to meet the requirements of the role
Desirable criteria
9. Competent in the use of photocopiers/scanners
communications skills
Essential criteria
10. Clear communication skills oral and written
11. Ability to work as part of a team
Interests & Motivation to the Job
Essential criteria
12. Willing to undertake further training to meet the requirements of the role
13. Willing to work across all sites
Using AI for jobs applications:
Whilst we encourage the use of technology to help manage time and support innovation. However, it is your responsibility to ensure your application is personalised and clearly reflects your own skills and experiences. While AI can assist with drafting, it should only be used as a support tool. The content must be your own work and accurately represent your knowledge, abilities, and values. Over-reliance on AI-generated content may result in your application being rejected. A common issue arises when we receive multiple applications with identical or overly generic language.
The use of AI during assessments, including interviews, is not permitted unless it has been pre-approved as part of a reasonable adjustment. For digital interviews, you may be asked to provide a 360-degree view of your surroundings on camera and confirm that no additional devices are present. If we suspect AI is being used during an interview, we may pause the process to clarify or adjust our approach to questioning.
Caring for patients demands integrity, honesty, and accountability. We expect your application and participation to be authentic and a genuine reflection of your own experiences and values.
Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered, dependant upon Job Role and Salary needed to meet the criteria for sponsorship, alongside all other applications. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK.
It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here Criminal records checks for overseas applicants.
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