Customer Service & Provisioning Support
Location: Worthing Town Centre
Contract: Full-Time, Permanent
Are you passionate about delivering excellent customer service and ready to join a growing telecoms provider? We're looking for a motivated and proactive Customer Service & Provisioning Support team member to join our busy operations team.
The Role
You'll be supporting the team in delivering first-class customer service and provisioning support. This is a varied role where no two days are the same, from resolving queries to provisioning telecoms services and retaining clients.
Key Responsibilities:
* Deliver exceptional customer service with a professional telephone manner.
* Maintain and develop client accounts, identifying growth opportunities.
* Advise customers on solutions to meet their needs and grow their business.
* Handle day-to-day issues, cancellations, and complaints efficiently.
* Upsell Overline products and services.
* Diagnose and resolve first-line faults.
* Provide remote (Teams) training for customers on their phone systems.
* Process orders for licences, CPS, WLR, Data, Number Porting, Number Management, and SIP Services.
* Ensure SLA compliance and escalate issues when required.
* Manage and resolve tickets within agreed timeframes.
* Support with special projects and proactive customer retention.
About You
* Previous experience in a similar role (telecoms background desirable but not essential).
* Strong, assertive, and able to take ownership of tasks.
* Excellent communication and interpersonal skills.
* Ability to work across teams and build strong relationships.
* Naturally customer-focused with a flair for problem-solving.
* Highly organised with excellent attention to detail.
* Confident IT user with proficiency in MS Office (experience with Autotask a plus).
* Able to prioritise tasks and thrive in a fast-paced environment.
What We Offer
* Competitive salary with opportunities for career growth.
* 33 days holiday (including bank holidays).
* Pension scheme.
* Free tea, coffee, fruit, plus Beer Fridays and regular social events.
Apply Now
If you're ready to bring your customer service skills to a fast-growing telecoms provider and play a key role in our operations team, we'd love to hear from you
Job Types: Full-time, Permanent
Pay: £25,000.00-£27,000.00 per year
Benefits:
* Casual dress
* Company pension
* Transport links
Ability to commute/relocate:
* Worthing BN11 1HJ: reliably commute or plan to relocate before starting work (required)
Experience:
* Customer service: 2 years (required)
Work Location: In person
Application deadline: 12/09/2025
Reference ID: ServiceDel01