Scope
Based the Department Stores, this is a team management role and requires a close working relationship with the Department Store's Management to achieve business growth required by both Maison Crivelli and the store.
Key Missions
* Deliver the annual retail sales targets through effective business strategy & planning
* Manage a full team of Brand Ambassadors (coaching and development, to absence management, reporting, etc)
* Implement and develop the Company strategy at counters & nurture store relationships
* Ensure brand image is perfect at all times
* Propose action plans to drive the performance
Main Accountabilities
Business Planning:
* Contribute to defining the weekly sales Targets (at store level) as well as "Latest Estimate" updates based on trend and with rationale behind the proposal
* Drive retail growth at counter by developing or reviewing business plans and event activities. Share quarterly detailed view on the plans (3 months in advance) with HO to anticipate support level
* Identify new opportunities and ideas to drive sales within brand parameters and tools and evaluate effectiveness
* Be the leader and owner of the performance in respective area, feed management with regular and valuable insights on the performance and corrective actions, be responsible of the quality of the weekly performance sharing by door to ensure insights and impactful corrective actions
* Evaluate stock levels of selling goods and collaterals incl. samples and testers as well as optimize stock age levels within each store and be pro-active putting in place corrective actions or anticipate measures to ensure optimized levels in every door.
* Communicate opportunities and risks to HO teams regularly and as soon as identified
* Optimize absence management (incl. leaves and sickness), get the alert min. 1 week in advance if annual leave taken to enable agency replacement
Ensure 100% compliance and accuracy of all sales reporting data including
Developing, motivating performance of in store teams
* To effectively manage our BA's to ensure collaboration and field work as per guidelines and brand needs (practice, behaviour with colleagues and clients, respect of grooming guidelines, etc)
* Create and motivate strong in store teams that work together to at least meet -ideally exceed KPIs targets
* Through regular assessment of KPI's identify ongoing training needs and develop our sell out service, and improve performance
* Conduct yearly performance reviews of the BAs
Effective induction of consultants
* Identify consultant's onboarding needs to ensure good customer service, selling skills and achievement of goals within first 3 months of employment.
Implementation of Company marketing and merchandising program
* Follow up the execution of in-store marketing activity, be the guardians of the implementation as per brand guidelines and strategy
* Ensuring that the merchandising guidelines are adhered to and that collateral, samples and other support is used to maximize retail effectiveness
* To uphold the company image by enforcing high standards of counter visual merchandising and consultant grooming.
Managing store relationships and communication
* Undertake and record regular business meetings with retailer department managers, present business strategy updates including promotional programs and review consultant performance
* To find appropriate local opportunities for Events, additional sites, and personal shopping spaces
Key Stakeholders
Internal
* UK Brand Director
* UK Marketing & Training Coordinator
* UK Sales & Ops Coordinator
* Area Manager
External
* Store Department Managers re store level opportunities for secondary placement, retail performance, and consultant/team issues.
* Private shopping teams
* External vendors, e.g. promotion staffing agencies
Why Join Maison Crivelli?
At Maison Crivelli, we are guided by four core values: insatiable curiosity, a thirst for daring adventures, relentless attention to detail and to others, and absolute integrity.
We are committed to:
* Innovation – Each fragrance is a bold composition inspired by real-life experiences, using unique combinations of raw materials.
* Authenticity – Our perfumes are phthalate- and colourant-free, cruelty-free, vegan, and certified by toxicologists in line with all regulations.
* Sustainability – From eco-conscious packaging to supporting ethical sourcing and sustainable production practices globally.
* Ambition – We aim to become the most surprising haute parfumerie house and inspire individuals to explore every facet of their personality.
Diversity & Inclusion
Maison Crivelli is proud to be an equal opportunity employer. We welcome applicants from all backgrounds, regardless of disability, gender, race, religion, belief, sex, or sexual orientation.
What We Offer
We offer a competitive salary, generous commission structure, private healthcare, uniform allowance, employee discounts, quarterly product allocation, and a comprehensive annual leave allowance.
Job Type: Full-time
Pay: From £45,000.00 per year
Work Location: In person