Overview
We are seeking a friendly and professional Host/Host to join our dynamic team in the hospitality industry. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and exceptional service from the moment they arrive. This role requires excellent communication skills and a passion for guest services, making it essential for creating a positive dining experience.
Duties
* Greet guests as they arrive with a warm and inviting attitude.
* Manage reservations and seating arrangements to optimise guest flow.
* Answer phone calls with professionalism, providing information about the restaurant and assisting with bookings.
* Taking orders, looking after guests, ensuring every guest has a memorable and positive experience.
* Communicate effectively with kitchen and wait staff to ensure smooth service.
* Assist guests with any inquiries or requests, ensuring their needs are met promptly.
* Maintain cleanliness and organisation of the host area, including menus and waiting areas.
* Help train new staff members on proper hosting procedures and guest interaction.
Requirements
* Previous experience in a restaurant, hotel, or hospitality setting is preferred but not essential.
* Strong guest services skills with a focus on creating memorable experiences.
* Excellent phone etiquette and communication abilities.
* Ability to work in a fast-paced environment while maintaining attention to detail.
* A friendly demeanour with a willingness to help others.
* Flexibility to work various shifts, including evenings and weekends.
Join our team as a Host/Host and contribute to an outstanding dining atmosphere where every guest feels valued
Job Type: Full-time
Pay: From £12.50 per hour
Benefits:
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* Health & wellbeing programme
* On-site parking
* Referral programme
* Store discount
Experience:
* Hospitality: 1 year (required)
Work Location: In person