Detailed job description and main responsibilities You will be accountable to the Clinical Director and General Manager for Ophthalmology. You will be expected to work closely with the Service Manager and Rota Coordinator for Ophthalmology Services. In addition you will be expected to work directly with: Clinical Lead for Intravitreal Service Medical Retina Service team Matron and senior nursing team Ophthalmology administrative team Pharmacy Department Information Department IT Department Person specification Qualifiations Essential criteria Good general education GCSE or equivalent in English Grade C or above Desirable criteria NVQ Level 3 in Business Administration or customer care or equivalent Experience Essential criteria Experience of patient/customer care administration Desirable criteria Previous NHS experience Skills / Knowledge Essential criteria Experience dealing with patient/customer queries Ability to prioritise tasks effectively without direct supervision Ability to manage a varied workload effectively Knowledge of databases and spreadsheets Desirable criteria Dealing with complaints Knowledge of healthcare administrative systems and processes Values Essential criteria Teamwork, Helping Other, Loyalty, Learning and Compassion Demonstrates excellent interpersonal, verbal and written communication skills Evidence of ability to work independently Able to handle sensitive situations with a professional attitude Confident to work assertively with a multi-disciplinary team It is an exciting time to join the newly formed Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available. All new staff will be subject to a probationary period covering their first six months in post. Employer certification / accreditation badges