About the team
The Global Cyber Defence Operations team is responsible for protecting the organisation through detection, response, and continuous improvement of cyber defence capabilities. The team operates across multiple regions, delivering 24×7 monitoring, incident response, and control assurance to safeguard clients, data, and services.
About the role
This role provides operational leadership across Global Cyber Defence Operations and acts as a deputy to the Head of Global Cyber Operations. You will be accountable for the effective day‑to‑day running of cyber defence operations globally, ensuring consistent, high‑quality delivery across detection, response, and operational rigor and governance. You will lead operations across Cyber Defence Operations capability, including incident management, service quality, and third‑party delivery, and you will work closely with regional and functional leads to embed consistent processes, improve operational metrics, and prepare the organisation to respond effectively to cyber threats.
Responsibilities
* Provide operational leadership across Global Cyber Defence Operations, ensuring consistent delivery of services across regions.
* Own global SOC performance, including service quality, operational metrics, and continuous improvement.
* Lead major cyber incident execution, ensuring effective coordination, escalation, and resolution.
* Establish and maintain operational governance, including reporting, audit readiness, and control assurance.
* Drive accountability for third‑party SOC and MDR providers, ensuring performance and service quality expectations are met.
* Lead and develop senior managers, supporting capability growth and succession planning.
* Improve operational processes, tooling, and workflows to enhance efficiency and effectiveness.
* Ensure clear ownership and alignment across detection, response, and supporting functions.
* Support the Head of Cyber Operations in delivering strategic objectives through operational insight and execution.
Essential skills and experience
* Proven experience leading cyber security operations, including SOC and incident response.
* Strong experience managing and responding to major cyber incidents.
* Ability to drive operational performance using metrics, reporting, and structured governance.
* Experience managing third‑party or outsourced security services.
* Demonstrated ability to lead and develop teams across multiple locations.
* Strong decision‑making skills, particularly in complex or high‑pressure situations.
* Ability to influence stakeholders and drive alignment across technical and business teams.
Benefits
We offer a comprehensive benefits package, support wellbeing and development, and provide flexible working arrangements to help you find a balance that works for you.
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