Overview
Job Title: Employee Technology Support Consultant
Corporate Title: Up to Vice President
Location: Belfast
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We are devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes in both the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organisation. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Role Context
Join us in Belfast, a city of opportunity and innovation. Our new office in City Quays is a vibrant, fast-growing hub for financial services and technology, supporting Bank of America’s global footprint. The Belfast facility will strengthen our business continuity, risk management capabilities, and regional operations.
Responsibilities
* You will be a key player in ensuring the smooth and efficient functioning of our IT infrastructure, directly impacting employee productivity and our ability to serve clients effectively.
* You will be a highly motivated, customer-focused problem-solver with a technical background and excellent communication skills.
* Serve as the primary point of contact for all IT-related issues, including hardware, software, and network problems. Provide prompt and effective resolution for tickets related to desktops, laptops, mobile devices, printers, and other peripherals.
* Support a diverse employee base across both Back-office and Front-office. Understand the specific technology needs and urgency levels of each group.
* Install, configure, and maintain a variety of hardware and software. This includes deploying new devices, migrating user data, troubleshooting application issues, and performing hardware upgrades and repairs.
* Log, track, and prioritise all support requests using our ticketing system. Ensure detailed and accurate documentation of all troubleshooting steps and resolutions.
* Adhere to all Bank of America security policies and compliance regulations. Ensure all devices and applications are configured to meet security standards. This includes performing regular security patches and updates.
* Work closely with technology partners, including networks, application support, and cybersecurity, to escalate and resolve complex issues.
* Contribute to and maintain a knowledge base of technical articles and solutions to empower employees with self-service options.
What We Are Looking For
* Proficient in supporting Windows 11 and Microsoft Office 365 applications (Outlook, Word, Excel, Teams). Good understanding of Active Directory, Group Policy, and user account management.
* Excellent knowledge of network fundamentals and NER room operations.
* Experience with hardware troubleshooting and repair for desktops, laptops (Dell, HP), and printers.
* Experience supporting mobile devices (iOS/Android) and MDM solutions.
* A commitment to providing excellent customer service with a positive, professional, and patient demeanour.
* Excellent analytical and troubleshooting skills with the ability to diagnose and resolve complex technical issues quickly.
* Outstanding verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
* Ability to manage multiple priorities and work effectively in a fast-paced, high-pressure environment.
* A collaborative mindset with a willingness to share knowledge and assist colleagues.
Skills That Will Help
* Experience working in a large tech/finance org
* Familiarity with collaboration platforms beyond Microsoft Teams (Zoom, Webex).
Benefits Of Working At Bank Of America UK
* Private healthcare for you and your family
* Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
* 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
* The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical Illness etc
* Use of a flex fund to use towards benefits
* Access to an emotional wellbeing helpline, and virtual GP services
* Access to the Peppy App which provides 1:1 support, consultations and resources relating to mens health, womens health, fertility, menopause and pregnancy & parenthood
* Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm
* Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
* Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area
About Bank Of America In Belfast
Bank of America is an equal opportunities employer. We ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. We monitor the community background and sex of our job applicants to promote equality of opportunity in employment and to comply with applicable laws. We invite you to register your information as part of our recruitment process.
Note
We strive to ensure our recruitment processes are accessible for all candidates and welcome any adjustment requirements.
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