About the role
At Plymouth Community Homes, we believe every penny we bring in should make a real difference for our residents and communities. That’s why our Housing Officers within the Rent and Letting Support team are so importantthey help protect the future of our organisation while supporting people to build brighter, more secure lives.
We’re looking for a Housing Officer to join our Rent and Letting Support team. In this role, you’ll not only safeguard the income that keeps our services running, but also give residents the advice, support and confidence they need to feel included and financially stable.
Our ideal candidate for this role is someone who:
* Will have excellent communication skills and have experience of line management
* Has a positive "can do" attitude and have a track record of making customer focused change to improve service
* Has a record of meeting challenging income recovery targets within the housing sector
* Knowledge of DWP Welfare Benefits and experience working with potentially vulnerable customers.
* Has experience in Social Housing
About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.
With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.
What we can offer you:
* Flexible working opportunities including flexi-time and hybrid working
* Excellent pension scheme with a high level of employer contributions
* Free, fully equipped onsite gym and changing facilities.
* The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
* Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
* Free Employee Assistance programme, including free counselling
* Free annual flu vaccination
* Cycle to Work scheme
* The opportunity to work in a beautiful and vibrant part of the Southwest
* We support digital working with modern devices/smart phones
* It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year
* Our modern and spacious offices are right on a bus route, and just three miles from the city centre
* We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons
To Apply:
If you are interested in this fantastic opportunity please select apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job.
For an informal discussion about this role, please contact Claire Rodden, Senior Housing Officer on 01752389768
This post is not suitable for job share.
Shortlisting Date: 6th October 2025
Interview Date: 10th October 2025
If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position.
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Living and Working in Plymouth