21 Hours Per Week | 3-Year FTC | Folkestone
£25,500 FTE (Pro Rata)
Want a role where you genuinely change lives?
We’re recruiting for a community-focused organisation looking for an experienced and compassionate Client Support & Advice Coordinator to launch and lead a frontline support service helping people facing financial hardship.
This is far more than a desk-based advice role. You’ll support vulnerable clients directly, help them access benefits and funding, challenge unfair decisions, and empower them to regain stability and independence.
You’ll also train and support volunteers, helping build a high-quality advice and triage service that makes a real impact across the local community.
What You’ll Be Doing
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Supporting clients with benefit applications, reviews, appeals, and financial support
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Managing your own caseload and providing ongoing advocacy
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Referring clients to specialist debt, housing, and energy services
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Coaching and mentoring volunteers delivering frontline support
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Building a welcoming, professional, and compassionate service
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Maintaining accurate records and ensuring safeguarding and compliance standards are met
What We’re Looking For
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Experience within welfare benefits, DWP, welfare rights, or advice services
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Knowledge of PIP, Universal Credit, and related systems
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Strong communication and people skills
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A calm, empathetic, and solution-focused approach
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Experience supporting vulnerable individuals
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Ability to motivate and guide volunteers or teams
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Organised, proactive, and confident working independently
Why Apply?
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Meaningful, purpose-driven work
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Opportunity to shape a growing support service
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Ongoing specialist training and development
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Supportive and collaborative environment
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Real impact within the local community
Enhanced DBS required