Position: Customer Journey Manager (BA)
Location: London / Hybrid (2 days per week on-site)
Duration: Initial 6 month contract
Pay Rate: Negotiable - Day Rate (via Umbrella) and PAYE methods available.
About:
We are supporting a leading financial services organisation undergoing a major Markets platform transformation! They are seeking experienced Customer Journey Managers to support a large-scale migration programme within their Markets Risk & Finance technology estate.
This role plays a critical part in accelerating a complex front-to-back migration programme, ensuring robust data quality, strong governance, and accurate P&L and Risk outcomes as trading products are migrated onto a strategic platform.
Key Responsibilities:
Orchestrate front-to-back journeys across Markets products during platform migration
Own and document data flows from source systems through analytics into Risk and Finance outputs
Validate P&L and Risk results post-migration and support formal business sign-off
Lead triage of migration defects and data quality issues, driving resolution to closure
Translate requirements into delivered outcomes with full traceability through testing and UAT
Facilitate workshops, align stakeholders and influence priorities to remove delivery blockers
Experience Required:
Proven delivery of large-scale change programmes within a bank's Markets function
Strong understanding of the Markets trade lifecycle, front-to-back controls, P&L and Risk
Hands-on experience with platform migrations, integrations and trade migration
Strong delivery discipline, documentation and communication skills
Experience with Murex and related Markets platforms (e.g. Summit, collateral systems)
Strong Excel, PowerPoint, Visio and JIRA skills; SQL exposure beneficial
This is a high-impact contract role within one of the UK's most significant Markets transformation programmes, offering exposure to complex, front-to-back change at enterprise scale!
Is this of interest? If so, apply now with an up-to-date CV for consideration!
Note - if you do not hear back within 48 hours of applying, please assume you have been unsuccessful on this occasion, however, we will have your CV and contact details on files should something more suitable arise.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
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