Job Description
IT Field Service Support Engineer (Northern Ireland)
Belfast - remote with travel required
£30,000 - £33,000 + car allowance + perm benefits (12 month FTC)
A leading charity origination is currently recruiting for an IT Field Service Support Engineer who will work in a tech transformation programme, alongside providing local issue resolution, support, advice and guidance for Northern Ireland. One of your main responsibilities will be to analyse, troubleshoot and fix first- and second-line technical support for all technology-related infrastructure, architecture, software and supporting our end-users across the country.
Key Responsibilities
* IT For Service Users support
* 1:1 support as well as any general IT support requiring a service visit after initial support or triage from our ServiceDesk.
* Printer support (ordering & moving MFD's, configuration and support)
* Telephony & Communication platform Support (office landlines, broadband telephone lines and telephone systems, SIP and VOIP guidance)
* Service mobilisations, opening, closing, moving offices and changes to internal layout of offices.
* Corporate & Guest networks and Wi-Fi (installation, configuration and support)
Skills
* Working knowledge of Microsoft Active Directory and Group Policies
* Working knowledge of Ticketing Systems and Asset Management
* Working knowledge of Microsoft Office 365
* Understanding of telephony technologies/terminologies would be advantageous (eg SIP, VOIP PSTN)
* Experience in installation of network & comms equipment (Routers, Switches) and configuration of access points is advantageous.
* Cisco Meraki system knowledge is advantageous
* Experience in the set-up of mobile phones and apps and use of MDM is advantageous
* Experience in the configuration and support of printers including driver mapping is advantageous
* Essential to be organised and have attention to detail and good written and verbal communication skills.
* Essential to be able to support and communicate complex technical solutions to staff with a non-technical understanding
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