We have an exciting opportunity for an Aftermarket Operational Lead based in Bedford to join one of our clients on a full-time permanent basis. Summary of the Aftermarket Operational Lead Salary: up to £34,000 per annum Location: Bedford Type of Contract: Permanent Hours: Monday – Thursday 8:15am - 4:45pm, Fridays 8:15am - 1:45pm Benefits: 25 days holiday, pension scheme, life assurance 4x, enhanced maternity/paternity leave, free onsite parking, employee assistance programme Responsibilities of the Aftermarket Operational Lead Oversee aftermarket operations, ensuring customer orders, service requests, spare parts, and warranty claims are processed accurately and on time. Act as the first point of contact for aftermarket enquiries, providing updates on order status, lead times, and service schedules while maintaining strong customer relationships. Coordinate with engineering, service, supply chain, and finance teams to resolve technical queries, support accurate invoicing, and ensure compliance with quality standards. Monitor warranty data, supplier performance, and customer feedback to identify quality issues, drive root cause analysis, and support continuous improvement initiatives. Prepare reports and KPIs on backlog, forecasting, supplier trends, and operational performance to support business planning and decision-making. Requirements for a successful Aft...