National course advisor - ad education

AD Education UK is a growing network of leading creative education institutes in the UK, united around strong values and a vision for creativity and innovation within creative media education. With over 40 years of pioneering experience, our graduates can be found throughout the music, film, games and wider creative media sectors, winning prestigious awards and employed within the highest echelons of their respective creative fields. Our market‑leading portfolio of schools includes The Institute of Contemporary Music Performance (ICMP) and SAE Institute UK.

Requirements

National Course Advisor

Location: Liverpool
Contract Type: Full‑time 1 FTE
Salary: Up to £28,500 per annum
Closing date for applications: 31st January 2026

About Us

Owned by ADE UK, SAE and ICMP are renowned names in creative media and music education. SAE, established in 1976, operates across 23 countries with over 50 campuses, offering cutting‑edge facilities and industry‑relevant programmes. ICMP, a leading institution in contemporary music production, empowers students to pursue their artistic ambitions in a supportive and inclusive environment. Together, we provide world‑class education that fosters creativity, individuality and real‑world readiness.

About The Role

The role is a hybrid of a traditional contact centre position, where call volumes can be high, and account management that requires nurturing and developing relationships. It involves calling leads or accounts, interacting with them through video conferencing, and supporting and organising campus‑based activities such as tours and recruitment events.

What We're Looking For

• Personable, confident, friendly and approachable, and self‑motivated to achieve results
• Passion and commitment to exceeding targets
• Flexible and adaptable to meet the needs of prospective students and the organisation
• Outstanding interpersonal skills, including the ability to work with a wide range of people and inspire trust and confidence
• Inspiring, motivating and professional personality delivering a positive experience for staff and students
• Enthusiastic, energetic and self‑motivated
• Excellent written and verbal communication skills, able to present ideas and information tailored to the audience
• Good organisational skills, creative, adaptable, resilient and able to work under pressure to prioritise and meet deadlines
• Comfortable with change, thrives in exciting dynamic environments, demonstrating resilience and prioritisation of responsibilities
• Works well within a team, motivating and supporting others, embracing collaborative working and achieving results individually and as part of a team
• Demonstrates personal integrity and honesty at all times
• Mobile and flexible to travel within the UK, and willing to work weekends and evenings as required
• Empathetic and discreet, understanding confidentiality and privacy in respect of personal data, information and communications
• Reliable, tolerant, determined, and an empathic communicator who can see things from others’ perspectives and be a team‑player

Why Join Us?

Be part of a global network shaping the future of creative media and music education. Enjoy a dynamic, collaborative work environment where no two days are the same. Develop your skills in a role that combines sales, account management and relationship‑building. Work with teams at SAE UK and ICMP, supported by ADE UK’s robust framework.

Note: ADE is an equal opportunities employer and welcomes applications from all sections of the community. ADE is committed to safeguarding and promoting the welfare of young people and vulnerable adults. Successful candidates will be required to obtain a satisfactory enhanced DBS disclosure.

Benefits

• Employee Assistance Programme
• Auto‑Enrolment Pension Scheme with Royal London Pension
• Cycle to Work Scheme
• Enhanced Maternity and Adoption Pay
• Enhanced Paternity Pay
• Occupational Sick Pay
• Healthcare Cash Plan
• Employee Assistance Programme (Legal & General)
• Group Income Protection (Legal & General)
• Life Assurance (Legal & General)
• Season Ticket Loans
• Ride to Work Scheme
• Staff Discounts – Short Courses 2025–2026
• 50% off ICMP courses