Description Position: Repair Studio Assistant, 40 hours per week bonus Location: Samsonite Store, 285 Oxford St, London W1C 2DW Availability: November 2025 Join the Global Leader in Travel Solutions Are you looking to join a fun, fast-paced retail environment with plenty of variety? Samsonite is offering an exciting opportunity to become part of the world’s leading luggage and accessories brand. This role blends customer service, repair coordination, and day-to-day studio administration. We are looking for a confident, organised, and self-motivated individual who thrives in a dynamic environment. About Us For more than 110 years, Samsonite has been defined by innovation, design, and leadership in new materials and technologies. Guided by our company motto “Do unto others as you would have them do unto you” our core values of Entrepreneurialism, Openness, Partnership, Integrity, and Family Feeling shape everything we do. Building on our heritage of quality and durability, our vision is to become the most sustainable lifestyle bag and travel luggage company in the world. Key Responsibilities Provide clear, polite communication with customers in person, over the phone, and via messaging Log repair cases, update service records, and manage day-to-day admin within the Repair Studio Assess and diagnose luggage issues promptly and accurately Replace basic hardware components such as wheels, handles, locks, zips, and screws (Note: This role does not involve stitching, sewing, or fabric repairs) Handle customer complaints calmly and professionally to achieve positive resolutions Work collaboratively with the team, supporting smooth workflow and customer satisfaction Maintain a clean, neat, and well-organised workspace Stay informed about Samsonite products, repair guidelines, and industry trends Qualifications for Internal Candidates Qualifications Skills & Requirements Ability to stand, bend, and lift luggage up to 15 kg on a frequent basis Previous repair experience or a strong willingness to learn basic hardware replacements Good administrative capability and basic computer literacy Previous retail or customer-facing experience preferred Ability to work under pressure in a fast-paced environment Strong problem-solving skills and the ability to think on your feet Organised, reliable, and detail-focused Excellent communication skills with a good command of English A team player with a proactive, supportive attitude Flexibility with work patterns Willingness to travel locally between London stores and partner hotels