Regional Operations Director – London and Northern Home Counties Function: Star Pubs Location: Field Based - due to the nature of the work and to ensure you can achieve the right work-life balance, we’re looking for someone who lives in or close to this area. Salary: c£100,000 (depending on experience) plus 15% of base salary as a benefits allowance plus annual commercial bonus, in addition to full benefits listed below. Contract: Permanent Closing Date: 10th November 2025 Please note where we receive high volumes of applications, we may choose to close the vacancy early so don't delay applying! Are you ready to advance your career in commercial leadership? We’re seeking a Regional Operations Director for our London and Northern Home Counties Region—a role that offers outstanding opportunities for personal and professional development as part of our South Leadership team. HEINEKEN has a long-held belief that pubs are an integral part of British culture and that well-invested pubs, run by skilled pub operators, can prosper and thrive. As the nation’s leading pub, cider and beer company and the name behind a host of brilliant brands, we’re looking for equally brilliant people to help us bring out the best in the great British pub. Part of that future is supporting our pub operators to grow sustainable businesses and play a positive role in their communities. None of this is possible without colleagues who care about people, account management, and delivering commercial results. About the role Reporting directly to the Operations Director, the Regional Operations Director will play an active role on the South Leadership team. This position is responsible for inspiring, guiding, and supporting a team of eight Business Development Managers (Regional Managers), as well as collaborating with wider support teams like Property and Estates. You will oversee a portfolio of approximately 375 pubs, focusing on building sustainable businesses while ensuring compliance with company policies and the Pubs Code regulations. Achieving success in this role means cultivating a high-performing team culture that takes ownership for delivering results within a regulated setting. We’re seeking a leader who can motivate the team to continually enhance the quality of our estate by fostering strong partnerships with our licensees and executing a focused Capex program. The ability to develop and implement a winning local strategy will be essential for the ideal candidate. About you This is a leadership role first and foremost and success will be delivered through the regional team via your leadership, therefore our HEINEKEN Behaviours are integral to success. The successful candidate will need recent proven ability to inspire and coach an experienced team, along with a supportive and encouraging nature that will allow you to create an environment that truly drives high performance. You’ll be able to pull on the experience of working within a framework and creating strategies, using market data to shape your direction, and being open to taking balanced risks where appropriate. A collaborative approach and an ability to take others with you is essential. You’ll be able to articulate what talent looks like and how you nurture it. Pulling on your experience of situational leadership, you’ll know how to get the best out of your team giving examples of both coaching and challenging both in a team and individual environment. You’ll value the importance of being able to attract and develop a pipeline of diverse talent for your region, with an emphasis on gender balance. We’re a company that plays to win and you’ll be able to pull on examples of delivering challenging targets where competing priorities exist. You need to have experience in delivering results in a challenging environment, experience in keeping communication clear and providing focus, and most importantly celebrating success. We embrace learning and growth, and there is plenty of scope to develop in this role. You’re also likely to bring experiences that are not listed above – these are both welcome and celebrated. This could be the role for you! Our benefits and rewards Annual bonus Benefits Allowance (15% of base salary) Company-funded Private Medical Healthcare Double-matched pension (up to 10%) Meal and Broadband allowance 35 days annual leave (holiday trading available) 3 public holidays Flexible benefits, including a retail discounts platform A quarterly allowance to purchase our delicious ciders and beers (low and no alcohol options available) …And much more! Check out our Why Join Us page if you’d like more information. You’ll also have the opportunity to participate in our colleague networks, in which people from across the business connect to help champion diversity, equity and inclusion, ensuring we’re continuing to give people a voice. The application If you like what you’ve read and are ready to brew a better career with us, let’s get going! We may close vacancies early where we receive lots of applications, so don’t delay! If you need any adjustments made to support your application, for example, if you require information in different formats, or if you have any accessibility issues, then we’re more than happy to review our processes – please feel free to get in touch with us at recruitment@heineken.co.uk You might feel that you don’t meet every single requirement for this role, and that’s okay – we all need the opportunity to develop and untap our full potential. If this advert piqued your interest, we’d encourage you to submit an application rather than ruling yourself out. You never know – you may be exactly what we’re looking for! Who We Are Star Pubs is part of HEINEKEN UK. The vast majority of our 2,400 pubs are leased out to small businesses and entrepreneurs. Around 200 pubs operate on our Just Add Talent model (a managed operator agreement). Our ambition is to bring out the best in the great British pub – by attracting and retaining the best operators, investing to create great pubs at the heart of their communities and providing licensees with market-leading insight and support. Apply today to discover Your Future, Untapped!