PERMANENT OPPORTUNITY BELOW: Please apply by sending me your most up to date CV Job title: Customer Service Executive Hours: Mon - Friday Full time Hybrid working 2 days WFH & 3 days office based Location: Trafford Park Salary: £25,000p/a Permanent Principal responsibilities and accountabilities Accurately set up customers and orders on system, completing call logs and reports Deal with all customer issues/ queries/ requests for product and service information promptly, efficiently and courteously, ensuring appropriate follow-up is completed where required Manage out of stock items by communicating with purchasing and advising customer accordingly. Offering suitable alternatives where possible. Maintain effective communications and good working relationships with all internal and external teams, particularly operations, sales, stock control and credit control to ensure maximum customer service levels are achieved. Support with the onboarding of customers onto Web ordering Study reports, complete gap analysis on customer accounts, and constantly review customer trends with a view to identifying ways to increase sales and margin such as product switches to own brand, special offers etc. Person specification Qualifications, skills, and competence Good communication skills Computer Literate, numerate Self-motivated team player with great attention to detail Previous experience within customer account management / customer relationship management / customer service role The ability to work on your own and manage your time whilst being an effective team member Ability to build and maintain customer relationships Benefits 25 days holiday plus bank holidays 4x Life Assurance Pension scheme Sick Pay Cycle to work scheme Employee Assistance Programme CPProfessional The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.