Were Hiring! Regional Final Mile Manager! Brooklands!
We have an exciting opportunity for a Regional Final Mile Partnership Manager to join our evolving team on a Fixed‑Term Contract until 31st March 2026.
As a Regional Partnership Manager, you'll lead Delivery Units and Contractor operations across your region. You'll drive performance and deliver an excellent final‑mile customer experience by ensuring strong operational quality, cost control, service levels, and standards. This role requires proactive leadership and the ability to influence and motivate others. Regular travel is expected, as you'll be visible on‑site to support improvements and maintain high performance.
Interested? Take a look at the below to understand what you'll be doing:
* Ensure the Delivery unit offers both internal and external customers the highest levels of customer service throughout the sortation process (e.g., Delivery Teams & Couriers).
* Delivery unit performance including scanning, Next Day to courier fails, damages and claims, productivity, Health and safety, enquiries and engagement of people.
* Utilise performance insight from the Operational Performance Team to own the DU & Contractor operation and use this MI Insight to make key operational changes that improve customer and client satisfaction.
Issuing Improvement n...
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