Job description:
Job Summary
We are looking for a Services Account Representative (SAR) who will be the main customer contact for operational services business matters.
Offering quality service with innovative solutions, looking to drive excellence in customer satisfaction.
A SAR covers several customers and works within Key accounts in close collaboration with the Services Key Account Managers and Services Sales Managers.
You will be based in either Paddington, Lund or Helsinki.
What you will do
As a Services Account Representative you will:
* Lead communication and planning with customers for service and maintenance events, permanent solutions and re-building kits
* Lead customer enquiries; Responding and channelling it into the organisation as required
* Participate and coordinate service contract fulfilment and non-contract events and follow-up, Managing service scheduling conflicts and scope fulfilment and/or variations
* Participate with input to the preparation of the sales strategy including Services Key Account Plans, by using internal and external data sources
* Participate in customer relations from an operational perspective and transactional sales through structured communication
* Participate in analysis and follow up customer satisfaction results together with Services functions
* Lead administration of sales opportunities based on customer information, together with Services Key Account Managers and Services Sales Managers
Profile description:
We believe you have
* Minimum 3 years of leadership experience in administration, across boundaries is preferred
* Strong productive focus
* Demonstrated exceptional Customer Service skills
* Proven record of process implementation, discipline and organisational agility
* Advanced excel skills
* Strong continuous improvement focus
* Preferred but not essential: University Bachelor in technical/business disciplines or equivalent
We offer:
We Offer You
* A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
* A culture that pioneers a spirit of innovation where our industry experts drive visible results
* An equal opportunity employment experience that values diversity and inclusion
* Market competitive compensation and benefits with flexible working arrangements
Apply Now
If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.
This job posting expires on 16th December,2025.
Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.