Sales & Business Development
* Be a key driver in meeting and exceeding occupancy targets across all three sites.
* Help put procedures in place for the best viewing experience possible for prospective residents.
* Convert enquiries into bookings through excellent customer service and follow-ups.
* Contribute to and execute marketing strategies that drive interest and engagement.
* Represent the brand at university open days, student fairs, and local events.
* Create engaging content and assist in managing digital marketing and social media campaigns.
* Maintain a keen awareness of the student housing market and competitor activity.
• Office administration
* Assist the Property Manager in all aspects of office administration including responding to email, telephone, and face to face enquiries.
* Help the Property Managers with compliance and Health & Safety (H&S) tasks
* Provide support across all three sites during staff holidays and absences.
* Update and complete financial task
* Follow the credit control procedure for students in rent arrears
• Customer Care and Pastoral Support
* Provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy
* Provide support, counselling and advice to customers to assist them in dealing with student life e.g. financial advice, learning support, university life
* Organising social events with student input
* Monitor and update all social media streams regularly
* Holding regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change
• Facilities Management Support
* Log and inform facilities team of maintenance issues
* Liaise with contractors for maintenance issues unable to be dealt with in house
* Advising students or works to be carried out and access to rooms being required
* Ensuring servicing and maintenance records are kept up to date
• Other Duties
* Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends
* Perform and document regular inspections of student flats
* Assist with summer deep clean and maintenance works programme of works
Job Types: Full-time, Permanent
Pay: Up to £32,000.00 per year
Benefits:
* Cycle to work scheme
* Sick pay
Work Location: In person