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Harris Hill Charity Recruitment Specialists provided pay range
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Director - Projects, Programmes and Business Support Harris Hill Charity Recruitment Specialists
Harris Hill are excited to be working with a values-driven housing provider to recruit a passionate and proactive Tenancy Services Officer to deliver high-quality tenancy management services across approximately 200 homes in Bromley and SE London.
This role is all about building strong relationships with residents, supporting them to sustain their tenancies, and ensuring communities thrive. You'll manage a wide range of housing issues including lettings, income recovery, ASB, and estate inspections—working closely with local authority partners and internal teams.
Key responsibilities:
* Deliver a responsive, face-to-face housing service
* Support residents with complex needs, focusing on tenancy sustainment
* Manage voids, lettings, arrears, and ASB cases
* Conduct tenancy audits and property visits
* Encourage resident involvement and service improvement
What we’re looking for:
* 3 years+ experience in housing management or a similar frontline role
* A confident, people-focused communicator who can manage complex issues with empathy and professionalism
* Strong IT and organisational skills
* A full UK driving licence and access to a vehicle
In return, you'll join an organisation that values integrity, ambition, kindness, respect, and collaboration—putting residents at the heart of everything they do.
Please note, CVs are being reviewed on a rolling basis and only successful applicants will be
contacted with more information.
As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Non-profit Organizations and Housing and Community Development
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