Job summary We are a 6 Partner Practice caring for 16,300 patients seeking a confident, strong, motivated and caring Medical Receptionist to join our Reception Team. This post requires efficiency in the administration of all related processes, for example managing appointments, tasks, eConsultations, greeting and signposting patients. The post holder has a major impact in promoting the positive image of the Practice to patients and other visitors and will need to pay particular attention to the needs of a multi-cultural and diverse population. Our ideal candidate will have previous Medical Reception experience, although training will be provided for the right candidate. The position holder will be extremely thorough and understand the importance of appropriate accurate data recording and able to manage a team with efficiency and fairness. The position holder will need to be able to handle queries from patients, liaise with other healthcare providers and our community pharmacy colleagues. We are therefore seeking an individual with excellent communication and interpersonal skills. SystmOne clinical system knowledge is an advantage but not essential as training will be given. We are a friendly, democratic team that enjoy a happy working environment so if you are caring, compassionate, and have a strong work ethic you will be an ideal fit for our team. Main duties of the job Contributing to the smooth running of Reception and the waiting room. Efficiency in the administration of all related processes, e.g. managing appointments, tasks, eConsultations, greeting and signposting patients. About us The Practice has 6 GP Partners, 4 Salaried GP, 1 GP Retainer, 1 Clinical Pharmacist, 1 Advanced Nurse Practitioner and 1 Nurse Practitioner supported by a friendly, hardworking team taking care of approximately 16,300 patients. We also have a bespoke Prescription Team that includes a Pharmacy Technician. We are an active member of the Billingham and Norton Primary Care Network comprising of 7 local Practices. Through this association our patient have access to the services of Social Prescribing Link Workers, Care Coordinators, Mental Health Practitioners, First Contact Physiotherapists and a Health and Wellbeing Coach. We offer our patients a range of additional services such as Minor Operations, LARC and host a Pathways Advisor from the local job centre who works with us to help patients with medical conditions affecting their employment. Job description Job responsibilities SummaryThe post holder has delegated responsibility for the smooth running of Receptionand the waiting room. This post requires efficiency in the administration of all related processes, e.g. managing appointments, greeting patients, filing and data input in order to support the work of the GPs. The post holder has a major impact in promoting the positive image of the Practice to patients and other visitors and will need to pay particular attention to the needs of a multi-cultural and diverse population. Core Tasks and FunctionsThe post holder is required to: 1. Practice Development and Clinical Governance Participate in staff and primary healthcare team meetings. Provide information for significant event analysis meeting where appropriate. Contribute to service reviews of current services. Collect data as part of the organisational audit process Be aware of practice polices on confidentiality, risk management and Health & Safety. Be aware of issues and terminology related to clinical effectiveness. Be committed to professional development in terms of education and training. 2. Partnership Issues Work flexibly with regard to sickness and holiday absence cover. Support other medical reception staff members through the induction process. 3. Patient & Community Services Be responsible for reception and waiting room operational procedures. Communicate effectively with regard to information and material about the practice. Provide administrative support for clinics and health promotion activities. 4. Finance Complete the required documentation for cash transactions. Document and secure all cash taken over the counter for private work. Process paperwork and data as is required to facilitate maximising practice income. 5. Human Resources Attend, participate in and contribute to staff meetings. Maintain appropriate records. Support the appraisal process including the identification of own training needs. Support induction of newly appointed medical receptionists. Take responsibility for own time keeping, sickness and other absences in accordance with Practice policies. 6. Premises and Equipment Maintain adequate stocks of stationery. Monitor equipment and report operating problems. Ensure use of Practice equipment is in accordance with the user manual and in line with its designated purpose. Monitor premises and report any problems. Contribute to ensuring premises security Contribute as requested to the operational elements of equipment and premises upgrades or moves. 7. Information Governance and IT Management Comply with all Information Governance policies. Comply with all IT usage policies. Comply with standardised data entry protocols. Comply with all systems for data security and protection. Report problems with the servicing and maintenance of hardware Update Information Governance skills annually by following IG training plan Job description Job responsibilities SummaryThe post holder has delegated responsibility for the smooth running of Receptionand the waiting room. This post requires efficiency in the administration of all related processes, e.g. managing appointments, greeting patients, filing and data input in order to support the work of the GPs. The post holder has a major impact in promoting the positive image of the Practice to patients and other visitors and will need to pay particular attention to the needs of a multi-cultural and diverse population. Core Tasks and FunctionsThe post holder is required to: 1. Practice Development and Clinical Governance Participate in staff and primary healthcare team meetings. Provide information for significant event analysis meeting where appropriate. Contribute to service reviews of current services. Collect data as part of the organisational audit process Be aware of practice polices on confidentiality, risk management and Health & Safety. Be aware of issues and terminology related to clinical effectiveness. Be committed to professional development in terms of education and training. 2. Partnership Issues Work flexibly with regard to sickness and holiday absence cover. Support other medical reception staff members through the induction process. 3. Patient & Community Services Be responsible for reception and waiting room operational procedures. Communicate effectively with regard to information and material about the practice. Provide administrative support for clinics and health promotion activities. 4. Finance Complete the required documentation for cash transactions. Document and secure all cash taken over the counter for private work. Process paperwork and data as is required to facilitate maximising practice income. 5. Human Resources Attend, participate in and contribute to staff meetings. Maintain appropriate records. Support the appraisal process including the identification of own training needs. Support induction of newly appointed medical receptionists. Take responsibility for own time keeping, sickness and other absences in accordance with Practice policies. 6. Premises and Equipment Maintain adequate stocks of stationery. Monitor equipment and report operating problems. Ensure use of Practice equipment is in accordance with the user manual and in line with its designated purpose. Monitor premises and report any problems. Contribute to ensuring premises security Contribute as requested to the operational elements of equipment and premises upgrades or moves. 7. Information Governance and IT Management Comply with all Information Governance policies. Comply with all IT usage policies. Comply with standardised data entry protocols. Comply with all systems for data security and protection. Report problems with the servicing and maintenance of hardware Update Information Governance skills annually by following IG training plan Person Specification Qualifications Essential GCSE grade 5 or above (A-C) Basic IT skills, particularly windows based programmes Desirable AMPSAR Certificate or equivalent ECDL Level One Experience Desirable Previous experience within a Primary Care setting Previous reception / customer service experience Person Specification Qualifications Essential GCSE grade 5 or above (A-C) Basic IT skills, particularly windows based programmes Desirable AMPSAR Certificate or equivalent ECDL Level One Experience Desirable Previous experience within a Primary Care setting Previous reception / customer service experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Norton Medical Centre Address Billingham Road Norton Durham TS20 2UZ Employer's website