Home Instead is the UKs leading provider of relationship-led, high-quality home care. Our mission is to enrich the lives of our clients, enabling them to live independently and happily in their own homes. We pride ourselves on delivering outstanding care and providing exceptional support to both our clients and our Care Professionals. Job Purpose To ensure our Care Professionals and clients receive the highest level of support, delivering a safe, consistent, and high-quality service. The Role As a Care Coordinator / Field Care Supervisor, you will: Conduct Care Professional support visits and complete ongoing competency checks. Create, update, and audit client care plans, including supporting with digital care planning. Handle client enquiries, consultations, and care journey management when required. Maintain accurate client and Care Professional records on Home Instead software and People Planner. Conduct client and Care Professional introductions. Build and maintain positive relationships with clients, their families, and other professionals. Mentor and support Care Professionals to deliver outstanding care. Manage day-to-day scheduling changes and short-notice sickness cover. Maintain regular contact with clients and Care Professionals. Participate in on-call duties as required. Ensure compliance with Home Insteads Equality, Diversity, and Equal Opportunities Policy. Carry out other duties necessary for the successful operation of the business. Essential Criteria Level 3 NVQ in Health and Social Care (or equivalent), or willingness to work towards. Previous experience in the care sector delivering a wide range of personal care services. Experience of working with MAR sheets and medication in a supervisory role. Passion for delivering high-quality care and helping clients live independently at home. Knowledge of legislation and regulations specific to Health and Social Care. Excellent communication skills and the ability to build rapport quickly. Confident in using care management technology and training others to use it. Understanding of confidentiality requirements and current legislation. Good IT skills, including Microsoft Office or Google Suite, and the ability to learn new systems. Full driving licence and access to transport for client visits. Organised, adaptable, and flexible to meet business needs. Core Competencies Driving Results Customer Focus Influencing Teamwork & Collaboration Communication & Relationship Management Living Home Instead Values Agile Learning Role-Specific Competencies Adapting to Change Quality Focus Additional Information This role is subject to an enhanced Criminal Records check. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. Benefits: Company pension Referral programme Store discount Paid Yearly MOT (up to £50)