Forestry Administration Coordinator Location: Bristol with Hybrid working (40% Office based) Salary: £26,300.00 to £27,000.00 per Annum Position: Full-time, 37.5 hours per week, Permanent About our Organisation Soil Association Certification Ltd exists to accelerate the just transition across food, farming and land use, as a global leader in sustainability certification. We deliver trusted solutions with nature, for people and planet through the certification of high integrity holistic standards. These assurance schemes cover a wide range of sectors including food, forestry, farming, landscape restoration carbon markets, beauty and wellbeing, textiles and catering. We are recognised and trusted by consumers and businesses around the world, operating in over 60 countries delivering FSC and PEFC certification, and you will also find the Soil Association organic symbol on over 70% of organic products in the UK. About the Opportunity The Forestry Administration Coordinator will perform a key support function within our friendly and collaborative Forestry Team. Working to provide clients with certificates to the two main Forestry Certification Schemes, this is a challenging but rewarding role. The position requires excellent customer relationship and coordination skills. The successful candidate will with the support of portfolio managers mediate conflict and negotiate effective results focused on improved outcomes for customers. The successful candidate will be responsible for monitoring and coordinating the response to complaints from clients and external stakeholders. This includes assessing the nature of complaint, responding to complainants and assigning case-handlers. Working with the administration manager you will be responsible for ensuring the Forestry team’s complex audit reports are processed to a high standard and certification databases are accurately updated. You will help to ensure we provide excellent customer service and actively engage with our wider team to constantly aim to improve our systems and processes. About You You will have proven experience in a customer service environment, have a high attention to detail and accuracy and have a positive approach to problem solving. You will have excellent computer skills and ideally some experience using a CRM database. You will enjoy working proactively within a team environment and enjoy supporting others. We are looking for someone who can demonstrate a patient and calm nature and deal empathetically with complainants. The successful candidate will demonstrate excellent resilience and experience in dealing with emotive issues and managing expectations. As we are a global organization, it would also be advantageous to have some competency in a second language. Our Benefits We offer a range of financial and lifestyle benefits to all our employees, including: 27 days annual holiday increasing to 30 days with length of service plus bank holidays (pro rata for part time) Pension scheme with ethical investment options and employer contribution increasing with length of service Free membership of the Soil Association and discounts on organic produce Volunteer days to give back to the local community or support green initiatives Family friendly policies and flexible working Cycle to work scheme Sociable and engaging workplace of professionals that share a passion for healthy, sustainable lifestyle and produce To Apply Click ‘apply now’ to submit your application form. Please note we look at applications on arrival and reserve the right to close this vacancy early. Please check your junk/spam folder if you do not receive a confirmation email upon submitting your application. All candidates will subsequently receive an email to confirm whether they have made it through to interview stage. For any queries, please contact recruitment@soilassociation.org Please note we do not accept CVs or Cover Letters.