Account Manager – Internal Communications
£40-50,000 DOE
London based - full time - 1 day a week in office minimum
You must have agency experience
The Internal Communications Division is seeking an experienced Account Manager to join our growing team. In this role, you will work across a diverse portfolio of clients spanning multiple sectors, including financial services, pharmaceutical, and beyond.
Reporting to the Internal Communications Lead, you will play a key part in delivering strategic communications programmes that drive employee engagement and organisational impact across complex, large-scale businesses.
Key Responsibilities
* Support the Internal Communications Account Director and wider team in delivering client projects and campaigns
* Build and maintain strong stakeholder and client relationships, ensuring exceptional service delivery
* Manage project timelines, deliverables, and communications briefs from inception through completion
* Oversee events management, including both in-person and online experiences
* Manage project budgets, coordinate external suppliers, and allocate internal resources effectively
* Develop compelling written content and creative briefs that drive engagement
Experience and Knowledge
* Proven experience in internal communications and employee engagement, preferably within large, complex organisations
* Global business experience is advantageous
* Demonstrable experience in client and stakeholder management and relationship development
* Strong understanding of the creative development process
* Must have agency experience
Skills and Attributes
* Excellent copywriting and editing skills with a genuine passion for storytelling and clear communication
* Ability to write effective creative and design briefs
* Proficiency with multimedia technologies, including intranets, social platforms, SharePoint, email platforms, and content management systems
* Data-driven mindset with the ability to use analytics to measure and improve communications effectiveness
* Capability to manage multiple projects and priorities under pressure whilst meeting tight deadlines
* Professional and credible presence with strong communication skills at both strategic and operational levels
* Excellent time management and project coordination abilities
* Demonstrated capability to contribute meaningfully to project and programme development
Due to a high volume of applicants, we are unable to respond to everyone. We will get in touch if you are successful in your application.