Job Description About the Role This is a varied and fast-paced role where you will be responsible for the smooth day-to-day running of the office while ensuring exceptional service delivery to our clients and Care Professionals. You will act as a central point of coordination, helping to maintain high standards of care and operational efficiency. Key Responsibilities Operations & Office Coordination Manage incoming calls and ensure consistent office cover during working hours Coordinate office schedules, calendars, and daily administrative activities Handle emails, correspondence, and office systems efficiently Maintain accurate client and staff records using electronic scheduling systems Identify and resolve service gaps to ensure seamless care delivery Monitor office supplies and maintain an organised workspace Support client needs, including communication with families Assist with audits of client and Care Professional files Participate in the on-call rota Care Professional Coordination & Support Coordinate training, inductions, and team meetings Support recruitment activities including job advertising and interviewing Manage onboarding processes, DBS checks, and references Maintain staff compliance, records, and documentation Monitor scheduling systems and staff activity logs Organise staff engagement initiatives, including annual staff surveys Ensure regular supervisions, appraisals, and support visits are scheduled Provide ongoing support and recognition to Care Professionals