Head of Sales Support
Knaresborough
Salary £45,000 - £50,000
Non-sales role
Your new role
Hays are working with a client in Knaresborough who is going through growth a highly motivated and experienced Head of Sales Support to lead and develop a high‑performing sales support function within a fast‑paced, target‑driven environment. This role is critical in ensuring our lender clients receive an exceptional service while supporting themercial success of the sales operation.
1. Lead, manage, and develop the Sales Support team, setting clear objectives and performance targets.
2. Drive a culture of accountability, quality, and continuous improvement
3. Act as a senior point of contact for lender clients, ensuring strong relationships and high service standards
4. Monitor individual and team performance against KPIs, SLAs, andmercial targets
5. Work closely with Sales, Operations, and senior stakeholders to align support activity with business goals.
6. Identify process improvements to increase efficiency, accuracy, and client satisfaction
7. Ensurepliance with regulatory requirements and internalernance standards
8. Provide regular reporting and insights on performance, risks, and opportunities