Customer Support Co-ordinator Brook Street is working with a leading boiler manufacturer based in Belper, who are looking for experienced Customer Support Co-ordinators to join their busy service operations team. This role is key to delivering a best-in-class support service to Field Engineers, Contractors, and Contact Centre Agents. Location & Hours Office-based: Belper Full-time: 39.5 hours per week Shift Pattern Monday to Friday: Between 8:00am - 6:00pm Saturday: 8:00am - 3:00pm Sunday: 8:00am - 12:00pm Key Responsibilities Support Field Engineers, Contractors, and Contact Centre Agents with the accurate and efficient ordering of replacement parts Schedule return engineer visits and maintain clear, timely communication with customers Manage email requests quickly, professionally, and efficiently Ensure all records are accurate, up to date, and compliant with company standards Place and manage orders using SAP and Salesforce Minimum Requirements Strong administrative and organisational skills with excellent attention to detail Experience ordering parts, ideally within a boiler or heating environment Familiarity with SAP and Salesforce is preferred Ability to identify opportunities for process improvement Strong interpersonal skills with the ability to work independently and as part of a team Rewards & Benefits Comprehensive Training: Full training provided to set you up for success Annual Bonus: Performance-based bonus scheme Annual Leave: 25 days per year (bank holidays may require work, with a day in lieu) Pension Scheme: 7% employer contribution, 1% employee contribution Employee Assistance Programme: Confidential support for personal and professional matters Health Benefits: Free flu jabs and eye tests On-Site Amenities: Subsidised bistro and coffee shop Employee Benefits Hub: Access to exclusive discounts and offers Brook Street NMR is acting as an Employment Agency in relation to this vacancy.