Front Of House / Concierge
Regional Cover for Central London, Battersea Power Station and Aldgate
£13.85 per hour
Role Overview
The Front Of House / Security Concierge will act as the face of for our client, delivering a premium experience for all guests, clients and VIPS using the customer suite. This role is pivotal in creating a welcoming, polished and professional environment, ensuring seamless service and memorable guest interactions. The ideal candidate will exude confidence, discretion and professionalism whilst excelling in high-pressure, fast paced environments.
Key Responsibilities
•Must have a SIA license
•Greet and welcome guests warmly, ensuring a first-class experience for every visitor
•Make refreshments for clients and arrange catering where required
•Manage check-in process and direct visitors to the appropriate person / meeting room, coordinate any guest access and security passes
•Maintain a professional and immaculate reception area and customer suite
•Overseeing the meeting room booking of the customer suite, ensuring availability and readiness of facilities for meetings and events
•Assist in preparing meeting spaces, including refreshments, technology and products as required.
•Conduct daily inspections of the suite to ensure cleanliness, functionality and adherence to brand standards
•Primary contact for EA’s and key stakeholders for client space, ensuring their comfort and satisfaction
•Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
•Handle incoming enquiries with efficiency, including answering emails and directing them to the appropriate team
•Reporting to the Office Manager and assisting with day-to-day needs
Skills & Requirements
•Prior experience in luxury hospitality, corporate FOH or VOP client facing role
•Exceptional time management skills
•Excellent communication skills, both written and verbal, with the ability to engage professionally at all levels
•Impeccable personal presentation and a confident, welcoming demeanor
•The ability to work alone in a fast-paced environment in which you can maintain an exceptional level of service whilst managing multiple tasks
•Strong organisation and multitasking skills, with acute attention to detail.