We are especially looking for staff who are available to work Saturdays at the moment.
Pay rate
£7.55 - £12.21 per hour*
*These posts attract a Real Living Wage supplement. In addition to the hourly rate, these posts will receive a Real Living Wage supplement to bring the hourly rate up to £13.45 an hour.
Closing date
5pm Tuesday 17 March 2026
Employment
EXTERNAL TO COUNCIL - You will NOT be employed by Newcastle City Council.
TWAM Enterprises Ltd facilitates commercial activities on behalf of North East Museums.
Role Overview
We are seeking enthusiastic, customer focussed Retail & Hospitality Assistants to join our team and assist mainly in the operation of our cafés, and in the preparation and running of events at a variety of our venues.
Responsibilities
* Deliver excellent levels of customer care and engagement to all visitors.
* Operate the electronic point of sale to transact cash and credit card sales and reconcile café and shop takings.
* Help prepare and serve food, making hot drinks and carrying out cleaning duties as required.
* Help in the preparation of venues prior to events, undertake visitor assistance and queue management as needed, and support de‑installation and clearing‑up of the venue upon completion.
Work Arrangement
The casual roles will be based at the Laing Art Gallery, Great North Museum: Hancock and Discovery Museum in Newcastle upon Tyne. Working hours will vary and could involve opportunities to work weekdays and weekends especially during school holidays and some evenings. We are especially looking for staff who are available to work Saturdays at the moment.
Qualifications
We are looking for individuals with excellent communication skills and previous experience working in a similar role providing an excellent level of customer service and a willingness to be a team player willing to go the extra mile to support the creation of memorable days for our visitors.
How to Apply
To apply please email a CV to enterprises.hr@northeastmuseums.org.uk
If you have any questions about the roles please email enterprises.hr@northeastmuseums.org.uk
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