About the job
As a Customer Service Advisor, you will provide office-based after-sales support to trade customers and end-consumers across all brands within the Franke UK product portfolio. Working as part of a dynamic team, your focus will be on driving business results through effective process management and customer experience.
This is a fixed 12 month contract
Your tasks
1. Providing a high standard of first-line after-sales support to customers and consumers by handling incoming phone calls and emails;
2. Processing orders for replacement products;
3. Maintaining a database of all product complaints to ensure that all complaints are logged and managed successfully;
Requirements
Background:
4. Education and qualifications: Educated to GSCE level or equivalent.
Experience:
5. Previous experience in a Customer Service/Complaints handling environment.
6. Effective coordination between consumers, suppliers and internal/external customers.
7. Ability to handle multiple tasks accurately and professionally.
8. Familiarity with business operating systems (e.g., SAP) is advantageous.
Other Skills:
9. Strong written and verbal communication skills.
10. Proficiency in word processing, spreadsheets and CRM systems.
11. Quick problem recognition and resolution, with the ability to escalate when necessary.
12. Maintain a professional demeanour, even during customer conflict.
13. Focus on delivery and excellent time management.
14. Sense of ownership and high attention to accuracy.
15. Empathy balanced with a business-oriented approach.
What we offer you
16. LinkedIn Learning Access: Expand your skills with access to a vast library of online courses.
17. Employee Benefits Platform: Enjoy perks and discounts through our employee benefits platform.
18. Pension Scheme: Secure your future with our pension scheme, featuring a 6% employer contribution and a 1% employee contribution.
19. Hybrid Work: Embrace flexibility with up to 2 days of remote work per week.
20. Employee Assistance Program (EAP): Access confidential support and resources for personal and professional challenges.
21. Free parking space