Description
Care Coordinator in Brighton, Sussex
Join Our Team as a Care Coordinator!
At Superior Healthcare, we’re seeking a Care Coordinator to join our Complex Care team at our Brighton office in Sussex.
Why Us?
Superior Healthcare was established in 2006 in response to our founders’ personal experience of caring for a family member who has an acquired brain injury.
We are dedicated to providing compassionate care at home and in a variety of care settings across Sussex.
The Role?
As a Care Coordinator in our Complex Care division, you will:
Lead with purpose: Manage your own clients in a geographic area covering shift requests.
Collaborate effectively: Work closely with clients, nurses, carers and colleagues to deliver exceptional, person-centred care.
Deliver excellence: Ensure shift requirements are met with compassion, safety, and professionalism. Providing the highest level of customer service
Innovate and improve: Drive continuous improvement in service delivery and management of clients care packages
Support: Be a team player, supportive and passionate about everything you do.
This full-time role offers 37.5 hours per week plus additional hours according to the needs of the business. The starting salary is £26,667, rising to £30,000 after successfully completing probation.
The hours of work are 0900-1700 Monday to Friday, with participation in for Superior Healthcare’s ‘out of hours’ on-call service rota.
What You’ll Bring
We’re looking for someone who is:
Organised and driven: You thrive in a fast-paced environment and can juggle multiple priorities.
Client-focused: You understand that care is about building relationships and delivering personalised support.
Detail-oriented: You’re committed to maintaining compliance, high standards, and operational efficiency.
Benefits
* We help you save for Christmas
* Wellbeing support including up to 6 face-to-face counselling sessions
* We have an in-house Wellbeing team to support you
* 24/7 live chat and video calls with trained counsellors, and free financial and legal advice
* We reward Employees of the Month with a £100 voucher
* We host employee events throughout the year, including breakfast clubs, summer BBQ and Christmas party
* You have two Volunteer Days per year, to support local charities and initiatives
* 25 days annual leave, plus your birthday off.
If you are interested in the role or would like any further information please contact EmilieBunting@superiorhealthcare.co.uk
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Responsibilities
* Excellent organisational skills and time management with the ability to prioritise own workload and work autonomously.
* Able to work well under pressure and to tight deadlines.
* Able to manage confidential information and maintain confidentiality
* Able to apply a thorough and methodical approach to tasks ensuring accuracy.
* Problem-solving and solution orientated mindset with a focus on continuous improvement.
* You will be responsible for ensuring that all client shifts are scheduled efficiently and covered with competent employees.
Requirements
* Prior experience in a coordination, bookings or scheduling role, preferably within healthcare or complex care services.
* Good IT skills including use of Microsoft Office /Excel, Outlook and PowerPoint.
* Excellent communication and collaboration skills.
* Customer Service Experience.
* Knowledge of relevant policies, procedures and legal requirements, including safeguarding protocols.
Benefits
* Blue light card - we’ll pay for it.
* Reflecting the hard work that you do.
* Enroll onto a Level 2 to Level 5 diploma.
* Earn a £50 voucher for every friend you refer who joins our team.
* Thorough paid training and supported induction, with annual paid refreshers.
* We help you save for Christmas.
* Wellbeing support including up to 6 face-to-face counselling sessions.
* In-house wellbeing team to support you.
* 24/7 live chat and video calls with trained counsellors, and free financial and legal advice.
* We reward Employees of the Month with a £100 voucher.
* Employee events throughout the year, including fish and chips on the beach.
* Consistent support from our team of Nurses and Field Care Supervisors.
* In-house womens health support.
* Accumulate holiday pay as you work.
* Employee events throughout the year, including breakfast clubs, summer BBQ and Christmas party.
* 25 days annual leave, plus bank holidays and your birthday!
* £100 Specsavers voucher for eye tests and glasses.
* Two Volunteer Days per year, to support local charities and initiatives.