Job Title
Garage Management Housing Officer
Contract Type: Permanent
Working Hours: 37 hours per week, Monday – Friday, between the hours of 8:30am – 5:00pm
Worker Type: Hybrid worker
Salary: Grade E – starting salary of £28,598 (level 1) rising to £31,022 (level 4) per annum
Location: Harvey Road, NG8 3BB
About the Role
As a Garage Management Housing Officer within the Tenancy and Estates team, you will lead the delivery of Nottingham City Council Housing Services’ citywide garage management service. You will take ownership of the garage management plan, working creatively to reduce voids, maximise income, and explore new opportunities for promoting available garages. Your role includes overseeing applications, waiting lists, allocations, site visits, and the secure management of keys, ensuring an efficient and customer‑focused service.
Alongside this, you will support wider tenancy and estate management activity by providing clear, accessible housing advice on issues such as lettings, allocations, rent queries, safeguarding concerns and tenancy sustainability. You will work closely with residents, colleagues, partners and elected members to resolve enquiries and ensure services meet statutory requirements and best practice.
You will gather and present performance information, coordinate office rotas, process payments and invoices, and help deliver excellent estate services. Engagement with local communities is an important part of the role, including supporting tenant groups and citywide events.
This is a varied and rewarding position where your contribution will make a visible difference to neighbourhoods across the city and the experience of our tenants and leaseholders.
About You
The ideal candidate will have:
1. Working knowledge of the legal and statutory framework relating to housing services, gained through practical experience in a housing, tenancy, homelessness, supported housing, income recovery, allocations, estate management, or other related housing service environment.
2. Demonstrated ability to produce work to a consistently high standard of accuracy, including maintaining records, reports, and correspondence with minimal errors and meeting agreed deadlines.
3. Proven ability to deliver excellent customer service, including handling complex enquiries, resolving complaints, and working sensitively with a diverse range of customers, while delivering a firm but fair and supportive approach.
4. Ability to build and maintain effective working relationships with colleagues, customers, partner agencies, and other stakeholders.
5. Strong administrative and IT skills, including proficiency in Microsoft Word, Excel, and PowerPoint, and the ability to produce accurate reports, spreadsheets, graphs and performance information.
6. Demonstrated ability to identify opportunities for service improvement and contribute to innovative solutions that enhance performance, maximise income, or improve customer outcomes.
You can find the job description for this post here.
The information pack for this role can be found here: garage-management-housing-officer-candidate-information-pack.docx.
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